What are the responsibilities and job description for the Availability CSR position at Customs Goods LLC?
Summary/Objective:
The CSR will track and trace containers for availability and scheduled appointments with the terminals to pick up and return for our Oakland location.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrate to comply with Quik Pick Express’ Core Behavior:
AAP/EEO Statement: Quik Pick Express, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Quik Pick Express’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
The CSR will track and trace containers for availability and scheduled appointments with the terminals to pick up and return for our Oakland location.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must respond to all inquiries from customers in a courteous and effective manner.
- Check Oakland terminal systems for drayage availability.
- Confirm gate fees are cleared to pull containers from the terminals.
- Track and trace containers; update ETAs in system.
- Understand customs procedures for the Bonded Warehouse and ensure that documents received for import, storage, and export purposes are compliant and correct.
- Answers Customer queries regarding availability of drayage services and deliveries in progress.
- Responsible for data entry by way of Excel spreadsheet with utmost accuracy.
- Contact terminals for container issues.
- Create daily reports for customers, ensuring accuracy in all reports provided.
- Create pickup appointments for import loads and return of empties.
- Updating throughout the day as new work becomes available.
- Performs other related duties as assigned.
- Basic understanding of clerical and administrative procedures.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
- Ability to solve problems as they arise.
- Must be able to perform each essential duty and follow simple instructions.
- Dependable & self-motivated team player
- Advanced skills using 10key typing.
Demonstrate to comply with Quik Pick Express’ Core Behavior:
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
- High school diploma or GED and two years’ related experience.
- Experience with the ports of Oakland as well as dealing with port drivers
- Knowledge of Microsoft Office/Outlook/ Warehouse Management System (WMS)/Trinium a plus
- Have excellent oral and written communication skills
- Ability to cross train others
- Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting and proofing.
- Must be able to be professional at all time and flexible with changing situations.
- Must be able to communicate effectively orally and in writing
- Upholds organizational values
AAP/EEO Statement: Quik Pick Express, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
This commitment extends to all aspects of Quik Pick Express’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.
Salary : $24 - $25
