Operations Manager

In this role, the Operations Manager plans, organizes and executes all facets of daily activity involving the pre-scheduling, unloading, processing and loading of freight in order to accomplish timely, accurate, safe and cost-effective shipment of goods to customer locations either personally or through staff of supervisors.

Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures Facility housekeeping and the safe and injury-free operation of all activity conducted on a 24/7 basis related to the scheduling, unloading, processing, loading and shipping of freight.
• Plan and implement the efficient utilization of labor in order to achieve budgeted productivity objectives.
• Establish standard operational procedures (SOPs) and continuous improvement activities 
• Develop a highly productive staff of subordinates by actively participating in recruitment, selection, performance management, and reward/recognition programs.
• Ensure high levels of employee commitment to our mission, vision, and values.
• Create and maintain high levels of employee productivity and engagement.
• Meet or exceed customer expectations pertaining to timeliness and quality of service.
• Actively participate in the development of annual operating budgets, capital investment, cost reduction, continuous improvement, and accident prevention programs.
• Demonstrate effective management planning, organizing, communicating, directing, controlling, and innovating skills.
• Effectively resolve customer service problems with timely customer interaction and problem-solving skills.

Required Education and Experience

• Eight years of demonstrated supervisory or managerial experience in a high-volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment.
• Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives, and productivity improvement plans.
• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrated ability to develop and maintain collaborative relations among all levels of an organization.
• Computer literacy with MS Office Suite essential; prior experience with Warehouse Management and Yard Management Systems preferred and Manhattan Scale (WMS) a plus.
• Bachelor’s degree (B.A. / B.S.) from an accredited four-year college or university, or equivalent combination of education and experience.

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