Operations Support Specialist

Job Description

Job Description

ABOUT US : Craft Sportswear is built to empower modern athletes, blending performance-driven functionality with Scandinavian design. Whether for everyday active living or the world’s toughest competitions, our products bring joy, comfort, and confidence to every stride. Rooted in optimism and a proactive spirit, Craft inspires an entrepreneurial mindset among our employees, encouraging initiative and ownership at every level.

While we take pride in our Olympic gold medals and world championship victories, we stay humble, always looking to adapt and grow alongside the evolving world of sports. At Craft, work is both serious and inspiring, driven by a shared passion for progress. By fostering a culture of freedom with responsibility, we create space for individuals—and our brand—to thrive.

JOB OVERVIEW : We are looking for a highly motivated Operations Support Specialist to play a pivotal role in keeping our business running smoothly. This role is integral to our operations, providing technical and administrative support to enhance efficiency, optimize processes, and drive overall performance. As the go-to problem solver, you’ll tackle challenges head-on, ensuring seamless day-to-day operations through cross-functional collaboration and a proactive approach. The ideal candidate is resourceful, adaptable, and thrives in a fast-paced environment—comfortable wearing multiple hats and finding creative solutions to keep things moving.

This position is remote, home office based in specifically approved states of employment. Approved States : Massachusetts, New Hampshire, and Washington state. Applicants will need to attest to meeting technical requirements for remote work functionality.

KEY RESPONSIBILITIES :

• Technical & Customer Support : Provide professional and timely support to internal teams and customers, troubleshooting and resolving technical or operational issues.
• System Administration & Maintenance : Monitor, maintain, and optimize business systems, ensuring reliability and efficiency.
• User Access & Account Management : Create, manage, and maintain user accounts, permissions, and access levels.
• Data Analysis & Reporting : Generate reports, analyze key operational data, and document processes to drive continuous improvement.
• Collaboration with Inventory Management : Work closely with the Inventory Manager to support supply chain operations, system integrations, and inventory control processes.
• Process Optimization : Identify opportunities for operational improvements and implement best practices to enhance efficiency.

QUALIFICATIONS & REQUIREMENTS :

WORK SCHEDULE :

The position offers full-time employment with flexible scheduling, accommodating an eight-hour workday, Monday through Friday.

Our Workplace : Employees shall work in a non-hostile work environment. That is, the employee is expected not to engage in any activity that unreasonably interferes with performance of any other employee, such as sexual harassment, unlawful discrimination or any other behavior that unduly demeans or intimidates another employee.

Our Employees : Full Time Employees enjoy employer subsidized medical, dental and vision eligibility, Paid Sick leave and Annual Vacation leave. Employees are also eligible for participation in our 401k plan with company match and ten (10) paid holidays in a calendar year.

Craft Sportswear NA is proud to be an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act

We maintain a drug-free workplace and perform pre-employment post-offer substance abuse testing, complete post-offer background check are required for all positions. A clear driving record may be required for Safety Sensitive and Sales positions.

Craft Sportswear NA is a socially responsible company.

Monday through Friday, 8 hours per day.