What are the responsibilities and job description for the LINE SERVICE SUPERVISOR, GTU position at Cutter Holding Co?
Job Description
Job Description
Description : OBJECTIVE :
To provide superior customer service and ground support so that our customers continually rate us as the best in the industry.
GENERAL PHILOSOPHY :
To build customer loyalty through service excellence in a work environment where the teammates enjoy their work because they have accepted responsibility for the success of the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Responsible for the leadership and growth of a 6 - 8 person staff.
- Over 75% of day should be spent on the front line, delegating and organizing daily operations.
- Responsible for all operations conducted with safety as the first priority.
- Responsible for the supervisor shift turnover sheet to update staff and supervisors daily.
- Responsible for opening and closing your shift with a team huddle to promote communication and ensure a smooth transition from one shift to the next.
- Responsible to ensure that every arriving and departing aircraft at the front ramp is met with a friendly smile and in a professional manner.
- Coordinate arriving and departing aircraft ensuring a smooth-running ramp and delegation of manpower.
- Responsible for the monitoring of customers on the ramp in vehicles and golf carts to ensure that we do not have runway incursions from our ramp.
- Assist and monitor line service personnel to ensure customers' requests have been carried out in correct sequence and in a timely manner.
- Assist in fueling of aircraft and with services they may need (coffee, ice, etc).
- Assist in the repositioning and towing of aircraft.
- May assist in supplying oxygen and nitrogen (in tires only no struts) to customers aircraft Part 91 only no Part 135.
- Monitor (delegate) aircraft movements with maintenance and avionics.
- Oversee the rental car operations on the shift including the positioning and delivery of the car to the aircraft.
- Responsible for monitoring the staff required for the oncoming shift and retaining people to cover vacancies.
- Ensure that work areas, tow bars, chalks, tugs, etc. are organized and neat.
- Responsible for updating Daily Shift Duties Sheet weekly.
- Ensure that fuel trucks have been topped off for the next shift.
- Organize aircraft movements and ground support with tenants.
- Communicate with customer service continuously to ensure customers have been helped.
- Assist in the proper training of new line service technicians and the certification of line service technicians into areas or tasks of greater responsibility.
- Responsible for the mentorship and orientation of new teammates on your shift.
- Assist in the cleaning of line room, front lobby, outside walkway, coffee area, fuel trucks, etc. on an hourly basis.
- Coordinate the cleaning of aircraft, hangar floors, and equipment as required.
- Manage and delegate daily workload efficiently to ensure award winning customer service.
- Delegate signed-off technicians for the opening and securing of hangar doors throughout the complex.
- Responsible for questioning all unknown persons and vehicles on the ramp as to whether they need assistance.
- Responsible for monitoring activities inside hangars within the complex to ensure tenants are adhering to airport policy, safety practices, and that they are not providing competitive services.
- Responsible for tagging (monitoring) and removing all malfunctioning equipment from service with a clear explanation as to what the problem is.
- Oversee that hangar inventory was performed correctly and that all truck, fuel farm, and fuel tickets are completed accurately each day.
- Responsible for approving shifts time worked on a daily basis.
- Promote other departments by having a clear understanding of their capabilities, hours of operation, and areas they can assist the customer.
- Must remain calm under high stress situations.
- Ability to work in inclement weather.
- Ability to lift 50 - 75 lbs. overhead.
- Ability to pass NATA Safety 1st written and practical exams.
- Ability to bend, twist, and squat while performing job duties.
- Communicate with co-workers, management, customers, and others in a courteous and professional manner.
- Conform with and abide by all regulations, policies, work procedures, and instructions.
- Conform with all safety rules and wear / use all appropriate safety equipment.
Requirements : KNOWLEDGE REQUIRED :
To be fully proficient in this position, teammate(s) must possess or acquire the following through on-the-job training :
JOB SPECIFICATIONS :
This performance plan in no way states or implies that these are the only duties to be performed by the crew memer(s) incumbent in this position. Crew member(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
