Service Consultant

Job Description – Service Consultant

Summary

The Service Consultant is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Responsibilities

Work Performance

· Meet dealership standards for repairs orders and flat-rate hours sold per Service Consultant

· Maintain customer satisfaction scores at least comparable to that of the district average.

· Account for all service-related documentation.

· Ensure that customer service files are current and available.

· Abide by all dealership policies and procedures.

· Comply with all federal, state and local regulations that affect department operations.

Service Consulting

· Respond to telephone inquiries regarding appointments and work in progress.

· Offer a prompt and courteous greeting to all service customers.

· Schedule service appointments using dealership systems and procedures.

· Check vehicle repair and maintenance history before completing repair orders.

· Obtain and record current customer and vehicle information.

· Communicate with service customers to determine the nature of mechanical problems.

· Identify all customer requests, needs or concerns on each repair order.

· Test-drive vehicles or refer to them to a test Technician as needed.

· Provide accurate estimates of costs and time required for repair and maintenance services.

· Obtain a customer signature on each repair order and provide each customer with a copy.

· Notify a dispatcher of incoming work.

· Follow up the progress of each repair order during the day.

· If additional work is needed, provide updated estimates of costs and time to customers.

· Compare final invoices with original repair orders.

· Ensure that all repair and maintenance services on each repair order were completed.

· Deliver vehicles to customers, and address customer questions or concerns.

· Follow-up with customers on additional items found in need of repair or maintenance.

· Address all customer concerns and complaints.

Service Sales

· Advise customers on recommended care and maintenance of their vehicles.

· Inspect each incoming vehicle using a dealership checklist to identify sales opportunities.

· Makes service recommendations, and explain features and benefits of each recommendation.

· Address customer objections to recommended services.

· Secure customer commitment to recommend services.

· Follow up with customers whose choose to defer recommended services.

· Call customers who receive service reminders to schedule appointments.

Qualifications

High school diploma or equivalent. Valid driver’s license.

Job Type: Full-time

Pay: $40,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $40,000 - $100,000