Recruitment Specialist

Department: Enrollment Management

Location: Westshore Campus

Reports To: Director, Recruitment

Recruitment Type: External/Internal

Requisition ID: req5881

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm

Number of Openings: 1

Job Description:

SUMMARY

The Recruitment Specialist serves as the first and main point of contact for all potential new and returning students/prospects to the College. Works individually with prospects/potential students to provide a welcoming, professional, and seamless approach to the College and the enrollment process through to application, admission and registration. Makes presentations on and off campus to introduce the College and its programs to potential students in all markets, and cultivates relationships within the community to increase enrollment. Under the direction and with coordination from the school recruitment strategies, the campus leadership team and college wide enrollment management team, responsible for cultivation and communication efforts leading to conversion of prospective students to applied students.

DUTIES AND RESPONSIBILITIES

• Plans and implements on-and off-campus events and programs to successfully recruit prospective student applicants for all campuses
  
• Supports partnerships and activities with high schools, community organizations, academic schools, and corporations within the College’s service area
  
• Serves as the official College designee in the marketing of initiatives which cultivate and nurture relationships with prospective students
  
• Works with College administration to design, plan, and execute strategic recruitment initiatives on behalf of the College
• Remains the prospective students’ primary point of contact, assisting them in navigating the application for admission
  
• Designs and executes a consistent and thorough communication plan for prospective students from point of contact through application and enrollment, including but not limited to print communication, newsletters, emails, texts, chats, and phone calls
  
• Provides comprehensive campus visit presentations and tours to prospective students and prospective student groups
  
• Plans and leads special events on and off campuses for prospective students and supports registration on the campuses
  
• Creates, produces, and presents professional, engaging, and motivational presentations using the latest technology to a wide variety of audiences providing information about the College and opportunities for students
  
• Provides creative insight through collaboration with Integrated Communications in developing and creating College recruitment and promotional materials that appeal to prospective students
  
• Leads the interaction between enrollment support and recruitment of conversion of Early College programs, including College Credit Plus, Workforce, Access and Community Connections team members, and others to support special student populations with the Admission and Financial Services and Enrollment Management
• Uses discretion and good judgment in setting personal schedules which aligns with recruitment opportunities at various high school, community, online students, and corporate events throughout the College's service area
  
• Accountable for assuring prospective student information is submitted in a timely manner through the College’s student information system.
  
• Uses the college’s CRM (Customer Relationship Manager) to track student engagement, communications, events and travel
  
• Responsible for recruitment for assigned student populations to support the College’s Strategic Enrollment Management strategies and goals
  
• Performs other related duties as assigned

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor’s Degree
  
• Two years of college admissions and/or college recruitment experience
  
• Experience preparing and delivering professional presentations
  
• Experience working in a diverse setting

KNOWLEDGE, SKILLS and ABILITIES

• Solid understanding of and appreciation for the student enrollment experience
  
• Demonstrated ability to create and maintain a structured communication/outreach plan with prospects.
  
• Effective interpersonal, verbal and written communication skills.
  
• Knowledge of integrated computer systems.
  
• Ability to multitask and carry out strategic outreach activities through to completion.
  
• Proven ability to work as a leader and a team member to complete goals.
  
• Enthusiastic and professional attitude
  
• Demonstrated effective decision-making skills to prioritize assignments, work load, and manage personal schedule
  
• Understanding and support of a flexible and responsive work schedule to meet the needs of the position.
  
• Proficient in keyboarding, spreadsheet applications, word processing, basic grammar and math skills
  
• Sensitivity to respond appropriately to the needs of a diverse population.

PREFERRED QUALIFICATIONS

(Or equivalent job-related experience providing the necessary knowledge, skill, and abilities to perform the functions of this position proficiently)

EDUCATION AND EXPERIENCE/TRAINING

• Master’s degree in Higher Education or related field
  
• Four years of admissions/recruitment experience in a college environment
  
• Banner experience
  
• Experience working within customer relationship management (CRM) software

KNOWLEDGE, SKILLS and ABILITIES

• Proficient in speaking both English and Spanish

ESSENTIAL FUNCTIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional office environment requiring normal safety precautions against everyday risks or discomforts.
  
• The work area is adequately lighted, heated, and ventilated.
  
• Typically, the employee may sit comfortably to perform the duties of the job. However, there will be some walking; standing; bending; reaching with hands and arms; keying; seeing; repetitive motions; stooping; kneeling and crouching.
  
• Must be able to frequently talk or hear, as well as must be able to communicate with others.
  
• Must be able to work in a fast pace environment with a moderate noise level.
  
• Employees must be able to occasionally lift up to 25 pounds unassisted.
  
• This position requires the ability to travel to remote locations and to load and transport admissions materials, displays and other equipment.
  
• Some evening and weekend hours required, especially during the peak admissions/recruitment season.

Special Note: This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 10. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Target Hiring Rate: Minimum salary $59,022.00/annually

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.