Student Liaison, Veteran & Military Connected Services

Department: Veteran and Military Connected Services

Location: Western Campus

Reports To: CW Director, Veterans and Military Connected Services

Recruitment Type: External/Internal

Requisition ID: req6008

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: College Hours M-F

Number of Openings: 1

Job Description:

Summary

Supports the College-Wide Director, Veterans and Military Connected Services and the Veteran Center Program Managers with grant initiatives. Serves as liaison and connects participants to personal, academic, and career support services. Conducts individual and group program-engagement sessions. Collaborates with faculty, staff, and counselors to ensure optimum student support.

Essential Functions

• Provides academic, personal and career coaching to participants
• Assists in the development of educational plans and monitors student veterans’ academic progress in accordance to these plans
• Assists participants in completing financial aid and scholarship applications, as well as developing financial literacy plans
• Assists in coordination of support services
• Facilitates supplemental instruction sessions
• Serves as liaison and connects participants to personal, academic, and career support services
• Assists in writing and editing the departmental reports, newsletters and other correspondence as needed
• Engage in intrusive advising with assigned caseload of student veterans
• Monitors participants’ academic progress and refers to counseling department as needed
• Assists participants with scholarship applications, writing essays/papers, connecting to academic support, and informs participants of program offerings
• Maintains accurate and timely documentation of all necessary data
• Conducts individual and group program-engagement sessions and workshops on supportive topics, academic mindset and belonging, as well as follow-up activities.
• Ensures participants develop applicable technological and professional knowledge and skills
• Works collaboratively with the Student Counseling department to ensure deliberate and attentive participant referrals when needed
• May attend College-wide meetings, workshops, and conferences as directed
• Assists with metric tracking and report preparation
• Performs other duties as assigned
  
  

Required Qualifications

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor’s Degree in Education, Counseling, Psychology or related field
• Minimum of two years of demonstrated experience advising, counseling, and/or teaching under-represented and prepared populations
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations
• Experience working with veteran or military connected community
  
  

KNOWLEDGE, SKILLS And ABILITIES

• Possess excellent written, verbal and interpersonal communication skills
• Possess strong organizational and time-management skills
• Ability to travel between College campuses to perform duties
• Ability to work accurately with great attention to detail
• Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment
• Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
• Possess sound understanding of the needs of community college students and veteran students
• Ability to work well with faculty, administrators, staff, students, and community agencies
• Ability to enter, monitor and interpret student data accurately
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to effectively complete work assignments independently
• Possess working knowledge of student advising concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus
• Demonstrated basic project management skills
• Demonstrated intermediate Banner System skills (or equivalent program)
• Demonstrated intermediate proficiency with Microsoft Outlook, Word, and PowerPoint
• Demonstrated basic proficiency with Microsoft Excel and Access
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Possess sensitivity to appropriately respond to the needs of a diverse population
  
  

Preferred Qualifications

EDUCATION AND EXPERIENCE/TRAINING

• Veterans encouraged to apply
• Knowledge of College processes (i.e. registration, financial aid and transfers)
• Knowledge of career planning practices and resources
• Financial and economic literacy
  
  

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Collaboration
• Quality of Work
  
  

VERY IMPORTANT COMPETENCIES

• Communication
• Time Utilization
  
  

IMPORTANT COMPETENCIES

• Adaptability
• Continuous Improvement
  
  

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The work is performed in a normal, professional classroom and office environment;
• The work area is adequately lighted, heated and ventilated;
• Typically, the employee may stand for a lecture or sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
  
  

Special Note: Target Starting Salary Range: $43,875 to $46,125

The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit’s available budget, and the candidate’s qualifications in relation to the minimum and/or preferred job requirement(s).

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.