Executive Director

This is an executive level position reporting to the project director. This position assists in maintaining operations and instituting and enforcing the program procedures. This incumbent is responsible for overseeing daily office operations and all staff interaction involving the functionality of program processes, practices, and procedures. The position has the responsibility of enforcing the guidelines set forth by contractual obligation issued by the Housing Authority of the City of Milwaukee (HACM) Housing Choice Voucher (HCV) program and HUD Regulations. This position is responsible for ensuring HACM constituents receive excellent customer service.

ESSENTIAL DUTIES

• Plans, provides oversight, organizes, and coordinates the Housing Choice Voucher (HCV) program operations that are the contractual responsibility of CVR Associates.
• Develop, implement, and monitor work plans and identifies and provides resources to ensure program success.
• Develop performance expectations and evaluate staff performance
• Responsible for the organizational structure and oversight of the program management team.
• Advises subordinate staff and makes decisions on difficult casework, customer service escalations, and administrative problems.
• Participates in the interviewing, selection, assignment, and training of professional and key staff personnel.
• Responsible for ensuring staff adherence to performance expectations and enforcing CVR policies and procedures
• Participates with other top management and executive staff in developing, revising, and implementing programs in accordance with federal, state, and local laws and regulations.
• Directs and/or participates in the development and preparation of the departmental budget and compiles supporting statistical and fiscal data.
• Supervises and reviews the preparation of a variety of financial and statistical reports used to assist in the maintenance of the HCV contract.
• Receives community and PBV partner input and reviews, evaluates, modifies, and proposes programs to meet community needs; serves as an interface between HACM HCV program, PBV property owners, community groups, individuals, and other official bodies.
• Participates in community organizations and speaks before public and private groups on departmental operations and programs.
• Develops and maintains effective relations with the public and community organizations.
• Conducts program evaluations to determine whether programs are being administered properly and efficiently and to confirm contract metrics are met.
• Meet with subordinates to discuss and resolve issues, and analyze and interpret for supervisory staff any procedural, process, legislative or legal changes from federal, state, and local agencies which affect fiscal operations or departmental programs.
• Must have the ability to prepare budgets, apply prudent fiscal management practices including principles of personnel management including selection, supervision, evaluation, and training of subordinate staff.
• Ability to plan, organize, and direct the administrative activities of a large-scale HCV program, possibly with competing priorities.
• Interpret and apply Federal, State, and local laws and regulations.
• Establish and maintain effective client relationships.
• Establish and foster a congenial professional work environment.
• Ability to effectively interact with employees and members of community organizations.
• Ability to observe and analyze situations and adopt effective courses of action.
• Effective verbal and written communication skills, including the ability to prepare clear, concise correspondence and reports.
• Ability to adapt and take on special projects.
• Work with staff to develop a comprehensive quality control plan that supports the standards of the HACM HCV program; and ensure contract metrics are adequately monitored and met.
• Ability to establish and maintain effective client relationships

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of the Housing Choice Voucher Program.
• Knowledge of the rules and guidelines issued by federal and state agencies concerning the management and maintenance of public housing.
• Knowledge of the principles of real property management and maintenance.
• Knowledge of public sector organizational planning.
• Exercise sound and ethical judgment when acting on behalf of the organization.
• Ability to supervise, instruct, and schedule the work of subordinates.
• Ability to comprehend complex written material.
• Advanced communication skills in the areas of interviewing, investigation, interpretation, written and verbal communication, persuasion, and negotiation.
• Ability to establish and modify operational procedures.
• Ability to establish and maintain cooperative relationships with program partners including community groups and staff.
• Ability to take initiative and be resourceful.
• Ability to determine a case-by-case solution and what method to follow based upon the transaction that needs to be completed.
• Must have ability to safeguard confidential and sensitive information.
• Must be able to use general applications including Microsoft Office products, Yardi, Yardi Voyager, RentCafe, SharePoint etc.

• Masters degree preferred, possession of a bachelors degree in social work, business or public administration, or a closely related field and three years of broad and progressively responsible public social or human services management experience, including significant supervisory experience at minimum.
• A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities.
• Knowledge of public sector housing authority programs and systems is a plus.
• Knowledge of the real estate industry is a plus.