What are the responsibilities and job description for the Customer Service Supervisor position at CVS Group Plc?
Customer Service Supervisor - The Pet Crematorium (Durham)
Practice Site :
The Pet Crematorium - Durham
The Pet Crematorium - Durham
Are you a compassionate and motivated leader with a passion for providing exceptional service and operational excellence? The Pet Crematorium Durham are seeking a dedicated Customer Service Supervisor to join the team.
In this role, you'll support the Site Operations Manager in overseeing the Customer Service Department, ensuring it operates smoothly and complies with local regulations. You'll play a vital part in maintaining a compassionate and respectful environment, ensuring deceased pets are handled with dignity in accordance with current regulations and company procedures.
This is a full-time role, working 40 hours per week Monday to Friday.
Key Responsibilities :
Manage and train team members, ensuring effective performance and adherence to company policies.
Oversee office operations, including task prioritisation, equipment maintenance, and record-keeping.
Collaborate with site supervisors to meet performance targets and ensure timely cremation processes.
Handle correspondence, complaints, and queries while fostering strong customer relationships.
Maintain accurate data, conduct stock checks, and manage payments and reconciliations.
Provide essential information via noticeboards, social media, and other communication channels.
Assume responsibility for site operations in the absence of the Site Operations Manager.
In addition to a salary of £27,, you will also receive a full range of benefits including :
33 days' annual leave (including Bank Holidays)
Plus an additional day's holiday for every full year worked (up to a maximum of 5 additional days)
Very generous staff discount on veterinary products and services
Sharesave scheme
Company Pension Scheme
Access to Healthshield and other large corporate general discount schemes
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Supervisor?
Sign up to receive alerts about other jobs on the Customer Service Supervisor career path by checking the boxes next to the positions that interest you.
