Distr Support Pharm Ldr DL EL

Job Description

The District Support Pharmacist Leader, DLEL (DSPL, DLEL) plays a critical role in cultivating a culture of excellence in pharmacies across their market. An inspiring coach and leader of people, the DSPL, DLEL is focused on building community and comradery among District Support Pharmacists (Floater Pharmacists) by identifying and addressing performance opportunities through promoting general best practices and change management efforts. They will also support novel program awareness, onboard newly hired Pharmacists, facilitate the transition of new Pharmacist Graduates, and recognize colleagues for success. The DSPL, DLEL consistently exhibits best practices when working the bench, including quarterbacking the team, providing patients with meaningful counseling, and abiding by all legal and regulatory guidelines, amongst other required activities. A role model for all, the DSPL, DLEL also demonstrates our Heart At Work behaviors, and sets the bar for other Pharmacists by their example. The DSPL, DLEL is responsible for the direct and effective management of all District Support Pharmacists (DSPs), specifically:

Conducting weekly check-ins with all DSPs to ensure awareness and alignment to all corporate announcements and initiatives

Communicating weekly with DSPs to inform the group about District priorities and goals

Traveling the District and conducting monthly observations or “store visits” to observe each DSP in action, providing in-the-moment coaching and feedback to aid in colleague development.

Teaching DSPs about new programs coming to the District either in person and/or via phone

Collecting, interpreting, and acting on feedback from pharmacy teams when DSPs have worked shifts

Supporting the improvement of pharmacy performance measures (e.g., WeCARE, mCC, mPC, CRS, etc.) by coaching DSPs and through consistent follow-up

In the normal course of observations, advocating for DSPs by providing additional ad hoc feedback, coaching, and support to Pharmacy Managers, Staff Pharmacists, and Technicians where needed, and providing visibility to the DL, RX of any perceived performance gaps for these colleagues

Conducting new Pharmacist onboarding for the District, including educating and training new Pharmacists on CVS workflow and best practices in their first 90 days of employment with CVS

Facilitating new Pharmacist Graduate transitioning, transforming the Graduate from an Intern to a fully operational Pharmacist with the ability to independently function and lead their own pharmacy team

Primary Job Duties & Responsibilities:

1.  People Leadership, Management & Development

Support selection, hiring, promotion, and termination of DSPs.

Complete and deliver mid-year and annual performance evaluations for DSPs.

Align and engage DSP colleagues around common goals

Influence DSP behavior about novel programs in their district

Build a culture of connectedness and camaraderie amongst DSPs in group communications

Build a culture of trust and fairness between PMs and DSPs in the market

Travel the district to observe DSPs on the bench and provide in-the-moment coaching

Collect feedback on DSP performance; interpret and deliver feedback and recognition

Collect district-wide feedback from DSPs; interpret and deliver that feedback and recognition

Facilitate DSP training and development in group or singular settings as needed

Deliver targeted coaching and counseling for individual DSPs as needed

Partner with the DL, RX to evaluate and promote DSPs within the market

DSPL, DLEL partners with DPC to be aware of DSP vacations, attendance, and related information

Educate and train new hire Pharmacists on CVS workflow and best practices

Facilitate the transition of Grad Interns into the Pharmacist role once licensed

2.  Business / Financial Planning

Actively review relevant business reports to support coaching and teaching for DSPs

Partner with DL, RX to create and facilitate action plans for DSPs

Partner with DL, RX to build profitable business and script growth through execution of clinical and patient care programs

3.  Operations

Work the bench in stores across market to support the business needs

Share best practices of pharmacy operation across the market with all pharmacy teams

Lead the pharmacy team during each worked bench shift to engage and align on the top opportunities of the day and ensure all required work is delegated, followed up on, and completed prior to the end of each shift

Complete all operational tasks required of a Pharmacist working the bench (e.g. prescription fulfillment, register operations, oversee patient care, patient safety, inventory maintenance, and business operations) based on CVS policy/procedure and state-specific guidance.

Execute required Pharmacy quality assurance, compliance policies and Pharmacy SOPs

DSPL recommended as most appropriate coverage during short-term DL absence (i.e., myTime coverage)

4.  Customer Service

Complete all customer service duties required of a Pharmacist, i.e.<.li>
o Provide tailored, market-differentiated holistic health counseling
o Provide wellness services (e.g., immunizations)
o Focus on providing differentiated customer service
o Support customer complaint resolution
o Ensure closing the loop of feedback with customers in myCustomer connection

Follow-up with DSPs on feedback received via myCustomer Connection

Pay Range
The typical pay range for this role is:
Minimum: 48.15
Maximum: 74.45

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit

jobs.CVSHealth.com/benefits

Required Qualifications

1 years of experience as a Pharmacy Manager at CVS managing Pharmacists and business outcomes or equivalent retail leadership experience required

Currently employed as a licensed Pharmacist in at least one state the District covers

Completion if all required training for current role

Currently enrolled in the District Leader Emerging Leader (DLEL) program

Bachelor’s degree

COVID Requirements


COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

Completion of Foundations for Leading (FFL) program

Doctorate

Education

Bachelors Degree Required

Doctorate Preferred

Active Pharmacist License in the state where the District is located; active Pharmacist License in at least one state when the District covers more than one state

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.