What are the responsibilities and job description for the Client Relationship Manager/Representative – Food Production position at CW Resources, Inc.?
CW Group Inc., is a proud member of the Ability One program designed to improve employment outcomes for people with significant disabilities.
Pay rate: $26 - $28 hourly
Company Overview:
CW Group is a national non-profit organization dedicated to creating an inclusive society where individuals with disabilities and those facing economic challenges have access to meaningful vocational training and are empowered as valued employees. We are committed to providing exceptional employment opportunities with flexible hours, comprehensive benefits, and a mission-driven focus.
Employer Sponsored Benefits Includes:
- Insurance - Medical, Dental, Vision
- Telemedicine
- Retirement Plan & Match Options
- Disability Plans
- Life Insurance – Accidental Death & Dismemberment and Group Term Life
- Paid Holidays, Vacation and Sick time
- Voluntary Benefits Offered Includes:
- Hospital Indemnity, Accident, Critical Illness & Voluntary Life
Role and Responsibilities:
The Client Relationship Manager/Representative – Food Production is responsible for managing client accounts within a production environment, overseeing order fulfillment, ensuring timely delivery, coordinating with internal production teams, and maintaining strong client relationship.
The Client Relationship Manager/Representative – Food Production is responsible for managing client accounts within a production environment, overseeing order fulfillment, ensuring timely delivery, coordinating with internal production teams, and maintaining strong client relationship.
- Monitor submittals, track deliveries of raw materials and finished goods, and provide regular updates. Additionally, oversee supply and equipment usage, requesting additional resources as needed.
- Oversee client relationships, ensuring smooth logistics and inventory operations.
- Establish and continue to build on key relationships with existing and potential clients to increase business, drive revenue, and improve sustainable growth.
- Travel between Production and Fulfillment centers, to assess inventory levels and to provide updates to customer and production team.
- Ensure all orders are shipped correctly and meet client specifications including packaging and labeling requirements).
- Track order progress, proactively communicate potential delays or issues to clients and resolve concerns in a timely and professional manner.
- In the absence of the Supervisor, participate in daily communication with Management personnel to identify problems or concerns, and reach decisions regarding appropriate solutions, while maintaining a high level of satisfaction.
- Complete all required paperwork and documentation, required by the site or company, including quality control reports, case counts, task completing reports, inventory control, and performance measurements, etc.
- Ensure safety protocols including Safe Quality Food (SQF), OSHA, food safety, internal policies, and other applicable standard are met, creating a safe and compliant work environment.
- Supporting on-site management ensuring all daily tasks are completed on schedule, meeting specified quality standards, and remain within budget constraints.
- Supervision of work force composed primarily of individuals with disabilities, including creating and managing employee schedules.
- Actively coach and develop their team members by providing training and support to ensure customer satisfaction and drive business growth.
- Perform other related duties as assigned to support the success and growth of the program.
Qualifications:
- College Degree (in Business Administration, Supply Chain Management, Operations Management) (Preferred)
- Minimum of (2) years of relevant experience working in a food production, warehouse operations, or logistics management.
- Strong experience managing client relationships, overseeing contracts, and ensuring high levels of customer satisfaction.
- Ability to maintain safety standards and follow food safety regulations.
Preferred Skills:
- Previous experience in leading teams, overseeing operational processes, and managing inventory.
- Safe Quality Food (SQF) and OSHA certification.
- Proficient in Microsoft Office Suite (Word, SharePoint, and Excel).
- Experience working with individuals with disabilities.
- Strong organizational and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines with little to no supervision.
If you meet these qualifications and are eager to join our team, we encourage you to APPLY today!
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. CW Resources, Inc. is proud to be an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and ensuring a workplace free from all forms of discrimination or harassment. We strongly encourage women, people of color, people with disabilities, people who are veterans, people who identify as LGBTQ, and members of ethnic minorities to apply!
Pay Transparency Disclaimer: CW Group, Inc. Entities and Affiliates are committed to pay transparency and fairness. Salary ranges provided reflect the expected compensation based on experience, education, skills, qualifications, location and other relevant job-related factors, and may include additional components such as incentive compensation and benefits. Final compensation will be determined in accordance with applicable laws and business needs (such as contractual obligations).
Copy and paste the link below into your web browser to view the posters pertaining to:
EEO and Pay Transparency: https://www.dol.gov/agencies/ofccp/posters
Notification of Employee Rights Under Federal Labor Laws posters: https://www.dol.gov/agencies/olms/poster/labor-rights-federal-contractors
CW’s Self - Disclosure Form: https://forms.office.com/pages/responsepage.aspx?id=zZj4MtUu00iOjM5NS60vhGhCUZaiq9RLhDLFapc8phdUQzRDRTlPUDNINzI3QTNUNEJONlZDSTZSMC4u&route=shorturl
Please E-mail: hrhelp@cwresources.org to submit a request for accommodation with the application process or to submit a request for our Affirmative Action Plan Narrative.
Experience
Required- 2 year(s): Minimum of (2) years of relevant experience working in a food production, warehouse operations, or logistics management.
Education
Preferred- Bachelors or better
Licenses & Certifications
Preferred- ServeSafe
- OSHA
Skills
Preferred- Attention to Detail
- Leadership
- Time Management
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
Motivations
Preferred- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $26 - $28
