What are the responsibilities and job description for the Evening Programs Interpreter - Attendant (Part Time) position at CW Talent?
Who We Are
Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.
Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.
Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.
About the Position
Prepare and secure buildings for evening programs and special events; greet and escort ticketed guests into buildings; provide exceptional customer service.
Work To Be Performed:
- Arrange building for evening program prior to event, including arranging furnishings and artifacts, candles, lanterns, and other lighting devices. Replace furniture and artifacts to the correct position after the program.
- Monitor and replace all candles that are used; clean and put away all lighting equipment after the program.
- Greet and escort ticketed guests into buildings, answer general questions, provide general conservation comments, take tickets, provide ticket count to program manager, refer non-ticketed guests to ticket outlets, assist physically challenged visitors who require assistance.
- Monitor site during programs for security purposes; report unusual circumstances/occurrences to the supervisor.
Provide exceptional customer service by:
- Modeling the organizational values of stewardship, customer service, hospitality and respect for people
- Managing guest/employee service
- Orienting visitors
- Maintaining a caring attitude guided by integrity, truthfulness, fairness, courtesy and respect for the individual
Work collaboratively to achieve the mission of Colonial Williamsburg by:
- Modeling the organization’s personal/professional expectations
- Participating as an active member of a team
Perform other duties as assigned.
Qualifications:
- General knowledge of Colonial Williamsburg Foundation policies and procedures; familiarity with physical layout of Historic Area and interior of exhibition buildings.
- Must be able to work a flexible schedule including week nights, holidays, and weekends. Must be able to provide annual availability that includes a minimum of 2 evenings per week on a regular basis and up to 4 evenings per week during periods of peak demand, when required.
- Must be able to work all sites, including sites that require multiple attendants or only one attendant.
- Must be able to: (1) climb stairs (exhibition sites); (2) lift (unassisted) up to 25 pounds and with assistance up to 100 pounds (including heavy furniture, props, artifacts, etc.); (3) stand for up to 5 hours at a time; (4) assist with carrying up to 110 chairs from one building to another during inclement weather and late at night (i.e. after 10 pm).
- Must have good overall attendance, work ethic, and attitude to work as part of a team.
- Hours of work vary but may begin as early as 5:30 pm and end according to program requirements.
- Ability to work in all types of weather including rain, snow, wind, heat, humidity, and storms, and to come in daily contact with allergens, including pollen and dust.
