Senior VP of Operations

Reporting: Position reports to Joe Krumrey, Chief Operating Officer of Property Management

CWS Portfolio: 104 properties, 30,000 class A units in North Carolina, Georgia, Texas, Colorado, Arizona, and Washington. CWS expects the portfolio to grow to 150 properties in the next seven years.

Employee Responsibility: Currently 200 on-site and corporate employees report up through this position.

Location: Corporate Office, Austin TX or Dallas, TX

CWS Purpose: “Enhancing Lives the CWS Way”

CWS Values:

Honoring Our Word

Do what you say you will do.

· Employ thoughtful and careful consideration when making a commitment.

· Take ownership of your commitment.

· Follow through on promises consistently.

Ethical Dealings are Paramount

Do the right thing all the time, every time.

· Be open and honest in all situations, especially when it’s difficult to be so.

· Respect confidentiality and protect privacy.

· Put other employees, residents, and investors before yourself.

· Charge fair and appropriate fees to our investors.

A Respect for People

Treat others the way you want to be treated.

· Use honest, thoughtful, and specific communication.

· Be responsible for how you are heard.

· Be transparent and inclusive.

· Share information timely and consistently.

· Have empathy — search for the truth and be intentionally slow to understand.

Requirement for Profitability and Sustainability

Bring value to our employees, residents and investors in a company designed for the long term.

· Promote mindful spending.

· Be efficient.

· Be forward thinking.

· Grow with courage.

· Be team oriented.

A Demand for Excellence with a Sense of Urgency

Be intentional. Be accurate. Be timely. CARE.

· Go above and beyond.

· Get after it.

· Hold yourself and each other accountable.

· Inspect what you expect.

· Communicate what matters most.

· Delight the customer.

What You Will Do:

As Senior Vice President of Operations, you will be responsible for all aspects of successful property management for a large portfolio in multiple markets. Just as importantly, we are a growth-oriented company. Hence, we are seeking a candidate who has the background, capacity, and skills to support and be a key asset in our continued growth. Our expectations are for you to:

Align with and positively influence the CWS Culture

As a company leader, embody and promote the CWS Purpose and Values.

Make safety a top priority

Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

Do a great job operating the properties

· Develop, execute upon, and accomplish strategies and goals which support the overall vision and objectives of the company.

· Recruit, hire, train, retain, and lead Operations leadership professionals.

· Ensure communities are staffed with top quality, trained, motivated and capable individuals who are able to achieve property and company objectives.

· Drive long term net operating income growth and promote the achievement of optimum operational, financial, and business performance at the properties.

· Lease the properties at rates that reflect the potential of the assets under current market conditions, both for new residents and renewals.

· Ensure effective budgeting of expenses and ensure effective operations within budget, while providing proper notification when extraordinary circumstances result in variances.

· Lead a high level of service quality to our resident customers, as measured in part by our online reputation ratings and net promoter scores.

· Effectively and efficiently market the properties to qualified prospective residents, especially online.

· Ensure property presentation meets expectations and is kept a focus, with a specific emphasis on the components of the tour route, vacant ready units, and amenities.

· Ensure effective communication of physical issues at the properties that require additional resources and support and communicate those issues to other areas of the company as appropriate.

· Accomplish the above for new takeovers as well as legacy assets.

· Participate in the due diligence process. Establish areas of focus for each new asset and ensure timely project completion after takeover. Meet or exceed the proforma for year-one.

Effectively collaborate with other departments within the Company

· Work with the Facilities Maintenance Department to ensure appropriate maintenance of physical components of the properties that are under the purview of Operations, including life safety systems.

· Execute capital and renovation projects, under the scope of Operations, on budget and at an appropriate / planned level of quality. For capital and renovation projects under the scope of Capital Projects, help support these efforts as appropriate.

· Demonstrate productive collaboration between the departments including Accounting, Asset Management, Capital Projects, Facilities Management, Human Resources, Information Technology, Marketing, Revenue Management, Risk & Safety, and Training.

Effectively problem-solve

· Have systems and communications in place that provide indications and warning, which enable proactive addressing of issues before they turn into major problems.

· When problems arise:

o Quickly and accurately diagnose the problem.

o Clearly, concisely, and accurately communicate the essence of the issue at hand.

o Clearly, concisely, and expertly recommend a remedy or take action on a remedy as appropriate.

o Follow-up and follow through until all necessary remedies or actions have been completed.

o Hold yourself and relevant team members accountable to learning from the problem and ensure that similar problems do not occur in the future.

· Establish and maintain credibility and trust with investors in areas related to income, expenses, physical issues, personnel, safety, and security.

Qualifications:

· 10 years progressive management experience in the multifamily real estate sector.

· 3 years of experience leading significant multifamily operations, including top level strategic planning and tactical management.

· Knowledge of the multifamily industry’s trends, best practices, rules and regulations.

· Proficiency in Microsoft Office programs (especially Excel) and property management systems such as Yardi, OneSite or similar software and revenue management systems.

Compensation: Competitive compensation for the right individual