What are the responsibilities and job description for the Leasing Consultant - Westerly 360 position at CWS Apartment Homes?
CWS Purpose: "Enhancing Lives the CWS Way"
CWS Values
Honoring Our Word
Do what you say you will do.
Do the right thing all the time, every time.
Treat others the way you want to be treated.
Bring value to our employees, residents and investors in a company designed for the long term.
Be intentional. Be accurate. Be timely. CARE.
Connect | Engage | Serve
What You Will Do
As a Leasing Consultant you will integrate your customer service, sales, and marketing skills to support our mission while leasing our apartment homes to interested customers. Manage your own success by attaining leasing goals and building rapport with customers and residents. Driven, service-minded individuals who enjoy selling a product they believe in will excel in this position.
What Your Day Consists Of
CWS Values
Honoring Our Word
Do what you say you will do.
- Employ thoughtful and careful consideration when making a commitment.
- Take ownership of your commitment.
- Follow through on promises consistently.
Do the right thing all the time, every time.
- Be open and honest in all situations, especially when it's difficult to be so.
- Respect confidentiality and protect privacy.
- Put other employees, residents, and investors before yourself.
- Charge fair and appropriate fees to our investors.
Treat others the way you want to be treated.
- Use honest, thoughtful, and specific communication.
- Be responsible for how you are heard.
- Be transparent and inclusive.
- Share information timely and consistently.
- Have empathy - search for the truth and be intentionally slow to understand.
Bring value to our employees, residents and investors in a company designed for the long term.
- Promote mindful spending.
- Be efficient.
- Be forward thinking.
- Grow with courage.
- Be team oriented.
Be intentional. Be accurate. Be timely. CARE.
- Go above and beyond.
- Get after it.
- Hold yourself and each other accountable.
- Inspect what you expect.
- Communicate what matters most.
- Delight the customer.
- CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.
- Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.
Connect | Engage | Serve
What You Will Do
As a Leasing Consultant you will integrate your customer service, sales, and marketing skills to support our mission while leasing our apartment homes to interested customers. Manage your own success by attaining leasing goals and building rapport with customers and residents. Driven, service-minded individuals who enjoy selling a product they believe in will excel in this position.
What Your Day Consists Of
- Lease the community
- Market the community
- Maintain positive resident satisfaction and retention
- Maintain general office organization
- Communicate with customers, residents, investors, vendors, leadership, and CWS team members
- Participate in the CWS Risk Management and Safety Programs
- High school diploma or GED (required)
- Knowledge of on-site management operations, customer service experience, and Yardi software experience (preferred)
- Possess a valid driver's license and current automobile insurance (required)
- Sales and customer service experience (required)
- Able to adhere to a set and variable work schedule, including weekends and emergencies as required
- Able to establish and maintain effective working relationships
- Able to maintain a professional and ethical atmosphere
- Able to perform work responsibilities at locations other than "home" property
- Able to travel within major metropolitan areas and may be required to attend company functions in other cities
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