What are the responsibilities and job description for the Maintenance Director position at CWS Apartment Homes?
CWS Purpose: “Enhancing Lives the CWS Way”
CWS Values:
Honoring Our Word
Do what you say you will do.
- Employ thoughtful and careful consideration when making a commitment.
- Take ownership of your commitment.
- Follow through on promises consistently.
Ethical Dealings are Paramount
Do the right thing all the time, every time.
- Be open and honest in all situations, especially when it’s difficult to be so.
- Respect confidentiality and protect privacy.
- Put other employees, residents, and investors before yourself.
- Charge fair and appropriate fees to our investors.
A Respect for People
Treat others the way you want to be treated.
- Use honest, thoughtful, and specific communication.
- Be responsible for how you are heard.
- Be transparent and inclusive.
- Share information timely and consistently.
- Have empathy — search for the truth and be intentionally slow to understand.
Requirement for Profitability and Sustainability
Bring value to our employees, residents and investors in a company designed for the long term.
- Promote mindful spending.
- Be efficient.
- Be forward thinking.
- Grow with courage.
- Be team oriented.
A Demand for Excellence with a Sense of Urgency
Be intentional. Be accurate. Be timely. CARE.
- Go above and beyond.
- Get after it.
- Hold yourself and each other accountable.
- Inspect what you expect.
- Communicate what matters most.
- Delight the customer.
CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.- Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.
What’s Your Purpose?
Lead | Enhance | Resolve
What You Will Do
As a Maintenance Director, you will effectively lead a maintenance team and actively participate in the maintenance of the physical condition of the entire community while promoting resident satisfaction. The ideal candidate should possess the following:
- Leadership: You will facilitate a high performing team through frequent communication and coaching of diverse skillsets to ensure property success.
- Quality Control: You will provide feedback to the team on their work, and aren’t afraid to roll up your sleeves to help with work orders and projects.
- Expense Management: You will review and analyze the property budget to ensure expenses are maintained within guidelines.
- CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.
What Your Day Consists Of
- Lead maintenance team members
- Embrace, engage, motivate and train team members
- Prepare make-ready apartments
- Complete service requests
- Maintain inventory and shop organization
- Perform common area maintenance
- Lead preventative maintenance program
- Participate in resident satisfaction programs
- Communicate with customers, residents, investors, vendors, leadership, and CWS team members
- Lead and participate in the CWS Risk Management and Safety Programs
What You Bring To Us
- High school diploma or GED (required)
- Yardi software experience (preferred)
- Microsoft Office and Outlook software experience (required)
- EPA, HVAC I & II, CPO and local certifications (required)
- Minimum 2- 4 years previous full-time work experience in apartment maintenance, or a trade that requires extensive knowledge of electricity, plumbing, carpentry, painting, and HVAC (required)
- Possess a valid driver’s license and current automobile insurance (required)
- Own a basic set of hand tools (required)
- Able to read service requests, schedules, and regularly converse with team members, residents, and vendors in English
- Basic computer skills
- Able to adhere to company policies, procedures, and practices
- Able to establish and maintain effective working relationships
- Able to maintain a professional and ethical atmosphere
- Possess supervisory/managerial skills
- Able to perform work responsibilities at locations other than “home” property
- Able to travel within major metropolitan areas and may be required to attend company functions in other cities
- Able to respond to emergency calls outside of normal business hours while setting the expectations for on-call rotations with team
