What are the responsibilities and job description for the Area Manager position at CWS CORPORATE LEASING LLC?
Temporary Living.
Lasting Impressions.
A corporate apartment is rented to an individual or company for a short-term length of time. Corporate apartments are utilized for various reasons, including relocation, temporary job assignments, individuals in between homes or that have been displaced from their homes due to natural disasters.
Part of our vision to create an extraordinary experience and fulfilling the interim housing needs of our clients in Personalized, Innovative, and Dedicated way.
Why Work for CWS Corporate Housing?
CWS Corporate Housing offers comprehensive benefits (medical, dental, health savings account, 401(k), life insurance, Employee Assistance Program, Short-Term and Long-Term Disability), professional development, and a supportive environment. Paid holidays with your birthday as a holiday, fitness reimbursement, and so much more. Our unique BRIDGE program is designed to recognize volunteerism and encourage growth, leadership, creativity, and community involvement amongst our teams and to give back.
Job: Area Manager
FLSA Status: Salary, Exempt
Position Reports to: Vice President of Operations
Work Location: DMV Area
Positions Supervised: Guest Services Coordinator, Quality Control Representative, and Operations Coordinator
Responsibilities: The primary purpose is to direct and manage the area market’s operational performance of assigned clients by identifying risk, trends, and growth opportunities to ensure profitability and exceptional customer service. The position motivates and gives guidance to all team members.
- Monitor the set rates template to ensure profitability
- Read, evaluate, and analyze monthly financial budgets
- Review financial reports monthly to analyze revenue, gross margins, direct and indirect operating expenses, and overall financial performance for the month to determine if market is meeting or exceeding their budget and objective financial goals
- Analyze historical data and predict future trends to meet budget and objective gross margins.
- Audit monthly supply partner bills to ensure accurate receipt of invoices (e.g.: utilities, furniture and housewares supply partners)
- Monitor the quality of services to ensure that all terms of the supply partner contract have been enforced.
- Gain market visibility and market share for the area through marketing, relationship building, and other appropriate means
- Measure success rates, vacancy tracking, and analyzing customer satisfaction surveys, and any other key indicator metrics on a monthly basis to track and monitor performance of the region
- Seek and identify market strategies to increase margins and increase revenue growth for the area
- Oversee all aspects of the business operations within the area market and overall quality assurance
- Establish and maintain competitive pricing within the area market
- Ensure that all property contracts and service level agreements are met
- Monitor and ensure all data entry in the operational database is accurate and timely. Mentor and coach direct reports on the company’s operational databases for increased efficiency and to minimize errors
- Monitor and effect customer service satisfaction by guiding associates in troubleshooting and to find creative solutions to problems to maintain customer happiness
- Handle all elevated customer service issues that arise
- Monitor all on-call activities and assist in follow-up as necessary
- Conduct site tours including escorting prospective residents around apartment communities to introduce them to the community amenities and the desired apartment unit(s)
- Initiate and coordinate client meet and greets with various apartment community contacts, and current and potential clients to establish and maintain positive relationships and to attract prospective clients
- Develop and maintain a positive working environment including motivate associates, build team morale, and develop and help each associate with career development goals
- Analyze labor margins and ensure that standard and adequate staffing ratio is met on a regular and frequent basis
- Interview, hire, and provide training to employees and develop professional goals through performance
- Hold each associate accountable, complete disciplinary performance procedures and consult with the HR department for guidance
- Approve timesheets and monitor/review all timesheets submitted to ensure accuracy and to maintain overtime hours to a minimum
Hours Worked: Monday-Friday: 8:30am-5:30pm
Education/Certification: Bachelor's Degree preferred or Industry experience in Corporate Housing would be equivalent. Budget & financial reporting experience preferred.
Experience Preferred: Corporate Housing, Hotel or related management experience required.
A minimum of 4 years of general management experience is preferred, and experience in leading and directly supervising a team of 5 or more employees is preferred.
Requirement: Ability to pass background, drug and driving record check annually, as per company policy and guidelines. Must maintain a valid and unexpired driver’s license that meets company driving standards and maintain current automobile insurance and registration.
CWS Corporate Housing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
