What are the responsibilities and job description for the Guest Navigator position at CYB Human Resources?
Now Hiring : Guest Navigator – Be the First Friendly Face for Survivors!
Are you a people person with a heart for social justice? Do you thrive in fast-paced environments where every day is different? If so, we want you to join our team as a Guest Navigator at our mission-driven nonprofit in Denver, Colorado!
What We Do
We’re a survivor-centered, trauma-informed collaborative that brings together agencies and community partners under one roof to provide life-changing support for individuals and families impacted by intimate partner abuse. And we need you to be the welcoming, organized, and compassionate first point of contact for those seeking help.
What You’ll Do
As our Guest Navigator , you’ll be the go-to person at the front desk, helping survivors connect with the resources they need while ensuring a safe and supportive environment. You’ll :
Greet every visitor with warmth and compassion, making sure they feel safe and supported.
Coordinate with partner organizations to match guests with the right services.
Use trauma-informed communication to help individuals in crisis navigate their next steps.
Manage front desk operations, answer calls, and schedule intake appointments.
Keep things running smoothly—whether it’s organizing the waiting area, handling mail, or making sure our interview rooms are fully stocked.
Oversee building security protocols to ensure safety for all guests and staff.
Help clients with transportation and assist in coordinating food donations and other resources.
The Details
Position : Guest Navigator
Location : In-person, Denver, Colorado
Hours : 30-34 hours per week
Classification : Non Exempt
Pay : $21 - $21.50 per hour
Reports to : Director of Advocacy Services
Requirements
Who You Are
This role is perfect for someone who’s :
Passionate about supporting survivors and committed to social justice.
A great communicator , able to provide ethical and informed guidance to individuals in crisis.
Highly organized , able to juggle multiple tasks while maintaining a calm and welcoming presence.
A problem-solver , quick to think on their feet and handle sensitive situations with care.
Fluent in Spanish (strongly preferred) to better serve our diverse community.
What You Bring
A Bachelor’s Degree (or equivalent lived / work experience in a related field).
Experience working with diverse communities and individuals who have experienced trauma.
A strong understanding of the impact of oppression and the dynamics of domestic violence.
Dependability, resilience, and the ability to stay focused in a fast-moving environment.
Why You’ll Love This Role
This is more than a job—it’s a mission . You’ll play a critical role in creating a safe and supportive environment for survivors while working alongside a passionate, dedicated team. Every day, you’ll make a real impact in people’s lives.
Ready to be the first friendly face for those in need? Apply today and help us create a community where survivors are heard, supported, and empowered.
Salary : $21 - $22
