What are the responsibilities and job description for the Service Technician position at Cyber Advisors?
Cyber Advisors, Inc. has been the recipient of multiple Top Companies to Work For awards by both Twin Cities Magazine and Star Tribune. Come and join a team where we solve a wide array of technology tasks, build individual skill sets, and have a good time doing it!
We are looking to add a Service Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.
You will work based out of our Maple Grove office supporting our small to medium-sized business clients over the phone and via remote support tools. You will troubleshoot hardware & software, setup user accounts and profiles, and provide great customer service.
Examples of Work Performed
- Balance daily work load, answering and prioritizing calls and tickets
- Install, support and troubleshoot software and hardware issues remotely
- Gather technical information for Engineer or on-site escalations
- Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime
- Perform on-site dispatches at client sites when necessary
- Maintain client accounts with special attention to security on all data and voice systems
- Exceed customer expectations of service and know-how on a daily basis
- Maintain internal knowledgebase and ticketing information on an ongoing basis
- Perform routine maintenance updates
- Box up and ship hardware to clients as requested
- Build PCs
- Put server hardware together
- Build virtual windows servers
- Other duties as assigned
Minimum Qualifications
Experience
Preferred Requirements
Benefits Include
If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.
Must be able to pass a criminal background check and drug screen.
