What are the responsibilities and job description for the Shift Leader (Part-time) position at CYBER Express Wash?
This role involves managing staff, ensuring quality control, handling customer service issues, and maintaining a clean and safe work environment.
Description
Job Title: Shift Leader
Location: 3300 Denali St, Anchorage, AK 99503
Position Type: Full-Time / Part-Time (Specify availability)
Job Description:
Seeking a responsible, motivated, and customer-focused individual to join our team as a Shift Leader at our car wash. As Shift Leader, you will oversee daily operations, supervise a team of attendants, and ensure the highest level of customer satisfaction. This role involves managing staff, ensuring quality control, handling customer service issues, and maintaining a clean and safe work environment. A strong leader with excellent communication and problem-solving skills will thrive in this position.
Responsibilities:
- Supervise and lead a team of customer service attendants, providing direction and support
- Ensure the car wash operates smoothly during your shift, including overseeing car wash equipment, staffing, and customer flow
- Handle customer complaints and issues, resolving them promptly and professionally
- Monitor staff performance and provide feedback, training, and coaching as needed
- Maintain cleanliness and organization of the car wash facility, both inside and outside
- Assist with opening and closing duties, including cash handling and ensuring security procedures are followed
- Train new team members and assist with scheduling and staffing needs
- Ensure that the car wash adheres to all safety and operational procedures
- Promote membership programs, upsell services, and encourage customer loyalty
- Perform other duties as needed to ensure the overall success of the shift and business operations
Qualifications:
- High school diploma or equivalent (preferred)
- Previous experience in customer service or leadership roles, preferably in the car wash, retail, or hospitality industry
- Strong leadership skills with the ability to motivate and guide a team
- Excellent communication and problem-solving skills
- Ability to handle customer complaints and resolve conflicts in a calm and professional manner
- Comfortable working outdoors in various weather conditions
- Basic math skills and experience with cash handling
- Ability to multitask and work in a fast-paced environment
- Reliable, punctual, and a strong team player
- Must be able to stand for extended periods and perform light physical tasks (e.g., cleaning, lifting)
Benefits (if applicable):
- Competitive hourly wage
- Shift premium for leadership roles
- Employee discounts on car wash services
- Opportunities for career growth and advancement
- Flexible scheduling
- Training and development provided
Priority Hire Statement:
Chugach Native Corporation gives priority consideration for employment to shareholders and descendants of shareholders of the corporation, which is in line with our commitment to support the economic well-being of our community. Applicants must provide proof of shareholder status or lineage, such as a Shareholder ID. While shareholder priority is given, all candidates must meet the qualifications and experience required for the position. Positions may be available within Chugach Government Services, Inc., Chugach Alaska Corporation, and other Chugach-owned subsidiaries. For more information, please visit our website or contact our HR department for specific application details.
Salary
$21 - $21 per hour
Salary : $21
