What are the responsibilities and job description for the Systems Engineer-Hybrid @ Minneapolis , MN-Need Locals Only0 position at Cyber Sphere LLC?
Job Details
Title Systems Engineer
Location-Hybrid @ Minneapolis , MN-Need Locals
Duration Contract
Top Skills:
Tera Term
PowerShell
Hardware Firmware Configuration0
Device connectivity expertise
RFID (preferred)
The hiring manager for this role held a spotlight call in order to clarify what he is looking for in this role. Please see some notes below, and let me know if you have any candidates that I can submit on this position.
This role is hardware-focused worked with peripheral desktop hardware (scanners, POS, printers, etc.) This person will be working in a test lab type of environment doing device testing, troubleshooting, diagnosing, etc. The manager stressed that the person in this role really needs to be skilled with hardware and understanding how devices communicate with one another.
The PowerShell scripting mentioned in the job description is not a large portion of this role, but some familiarity with basic scripting is nice to have. They write scripts for initial device set up, so users can download that script to have their device configured correctly.
As far as the TeraTerm mentioned in the job description, they use it to track how devices communicate with each other. It is a highly preferred skill, but candidates with experience using other terminal emulators will be considered as well.
Job Description:
Primary role to certify and support hardware peripheral devices in Enterprise environment. Responsible for the evaluation, testing, certification, documentation, implementation, and support of hardware platforms. Expertise in device connectivity to include serial, USB and Network topologies. RFID experience a plus. Expertise in hardware firmware configuration. Knowledge and use of Tera Term and writing scripts in PowerShell required. Remote diagnostic problem solving and resolution. Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming. Certify and implement driver updates, upgrades, and/or changes into the environment. Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning.
Essential Responsibilities:
Understand technical/business requirements gathered from the business units.
Analyze, design, and document peripheral devices/platforms/systems to meet enterprise requirements.
Certify, configure, document, install, maintain, test, and troubleshoot hardware systems.
Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership.
Provide technical support, as needed, to the enterprise
Perform technical reviews comparing enterprise standard platform components with that of their leading industry competitors.
Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure devices for production installation.
Design and document enterprise support standards and procedures.
Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models.
Implement changes to devices with minimal impact to the business by following enterprise standards and procedures.
Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved.
Provide on-site, and on-call 7x24x365 support, as needed.
Coordinate activities with internal/external technology owners/service providers.
Plan and implement life cycle management of hardware.
Keep abreast of industry and technology trends.
*May perform other duties as assigned.
Qualifications:
Associate's degree or industry certification in an applicable IT field, in addition to four years applicable experience in the design/administration/support of one or more platforms; or a Bachelor's degree in an IT field, in addition to two years applicable experience in the design/administration/support of one or more platforms; or five years equivalent in depth experience in the above related areas.
The ideal candidate will have thorough understanding of peripheral devices, connectivity and desk top based technology, utilizing network systems related to enterprise view. Candidate will have knowledge of multiple systems (operating/integration/architecture) and programming languages/methodologies. Previous airline experience is ideal.
Major Skills and Competencies:
Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.
Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain.
Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.
Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.
Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn't stop at the first answer.
Self-Development - Is actively committed to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, knows personal strengths, weaknesses, opportunities and limits, works on compensating for weaknesses and limitations, seeks feedback, gains insights from mistakes, is open to criticism without being defensive
Regards,
Sai Srikar
Email:
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