What are the responsibilities and job description for the Senior Technical Writer - User Assistance position at Cyberark?
As a Senior Information Developer (Technical Writer) at CyberArk youll be part of a motivated dedicated and experienced team that protects many of the largest organizations in the world.
The primary focus of the User Assistance (UA) team is to help customers be successful when adopting and using our products to protect their machine identities. The UA team develops content for a variety of audiences including CISOs security experts network administrators DevOps software developers server owners and certificate managers. Customers and our fellow team members depend on our documentation every day.
In addition to traditional documentation methods of researching and writing content we seek to become subject matter experts ourselves on the products and features we document. We believe this approach is key to being highly effective in our primary role as technical communicators.
Responsibilities
Seek to learn and understand the core business delivering real business value by designing worldclass user assistance.
Work across multiple tools and formats (including markdown and HTML) whatever it takes to create the optimal user experience.
Work closely with product owners software developers and User Experience (UX) designers to develop clear concise and friendly microcopy in all our product user interfaces from tool tips to system and error messages.
Harvest contributions from other subject matter experts because as with software development community involvement leads to higher quality content. We take a Docs Like Code approach to better enable reviews and contributions.
Qualifications : Qualifications
The ideal candidate will :
Have 7 years of experience writing about complex software for a mixed audience.
Have strong English language skills including excellent verbal and written communication abilities.
Possess excellent authoring and editing skills.
Demonstrate technical aptitude and an innate curiosity for how technology works.
Be passionate about helping users spend more time using and less time learning software.
Be comfortable learning things they might not be familiar with such as Linux and command line tools like Git Bash.
Have a proven ability to make complex ideas easier to understand.
Have experience developing excellent microcopy (for example writing tool tips system and error messages etc.)
Have the ability to handle multiple projects at the same time while meeting release deadlines.
Be proficient with Madcap Flare or other relevant documentation tools (ie : Robohelp Framemaker or opensource tools such as mkdocs markdown etc.)
Show confidence and experience working on multiple platforms (such as Windows Linux or Mac).
Have experience working with source control software such as Git Bitbucket or GitHub.
Have experience working in an Agile environment.
Have a Bachelors degree (or higher) in English Technical Writing Computer Science or equivalent experience.
What sets you apart :
Courage and experience to challenge the status quo.
Experience documenting Enterprise and / or cloudnative cybersecurity software.
Experience developing quality API and SDK documentation.
Experience working with Kubernetes.
Experience working with global talent and the challenge of varying time zones accents and cultures to carry out team objectives.
Experience working on cloudbased projects.
Experience working with markdown.
Experience working in HTML and CSS.
Experience documenting APIled connectivity related to business practices integrating Venafi products with thirdparty software.
Experience or familiarity in working with data centers.
Familiarity with JavaScript.
Experience writing code in one or more coding languages.
Writing samples and other materials showing off your talents and skills will be required.
LIHA1
Additional Information :
CyberArk is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $100000 / year $150000 / year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on jobrelated knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.
Remote Work : Employment Type :
Fulltime
Key Skills
Proofreading,Adobe Acrobat,Content Management Systems,Technical Writing,Visio,Microsoft Powerpoint,Sharepoint,XML,Confluence,Wiki Systems,Word Processing,Writing Skills
Vacancy : 1
Salary : $100,000 - $150,000
