What are the responsibilities and job description for the Customer Success Manager position at CyberCoders?
Job Title: Customer Success Manager
Team/Department: Advertising Services
Location: On-site in Miami, FL
Hours: Full-time
Employment Type: Direct Hire
Base Salary Range: $60,000 - $95,000
Have the opportunity to work with this client who is AdWeek's Fastest Growing Agency, Inc. 5,000's six-time award winner. This client has recently been featured in Harvard Business Review, Forbes, AdWeek, NBC, Smart Insights, Glassdoor, NHL.com, Buzzfeed, and Entrepreneur Magazine. Come play a key role in fostering positive client relationships, ensuring data integrity in Salesforce, and supporting Directors of Strategy in strategic account planning.
Key Responsibilities
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
matt.danskin@cybercoders.com
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 02/03/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
Team/Department: Advertising Services
Location: On-site in Miami, FL
Hours: Full-time
Employment Type: Direct Hire
Base Salary Range: $60,000 - $95,000
Have the opportunity to work with this client who is AdWeek's Fastest Growing Agency, Inc. 5,000's six-time award winner. This client has recently been featured in Harvard Business Review, Forbes, AdWeek, NBC, Smart Insights, Glassdoor, NHL.com, Buzzfeed, and Entrepreneur Magazine. Come play a key role in fostering positive client relationships, ensuring data integrity in Salesforce, and supporting Directors of Strategy in strategic account planning.
Key Responsibilities
- Develop and maintain strong relationships with clients to understand their business needs and objectives.
- Deliver onboarding and training sessions to new customers to ensure they understand how to utilize our products effectively.
- Monitor customer health metrics and proactively address any issues that may impact customer success.
- Work closely with the sales and marketing teams to identify opportunities for account growth and upselling.
- Create and maintain customer success plans and reports to track progress and outcomes.
- Bilingual Spanish and English required
- Bachelor's degree in Marketing, Business, Communications, or a related field.
- 3 years of experience in a customer service or account management role, preferably within a digital agency or advertising environment.
- Proficiency in Salesforce or similar CRM software.
- Eligible for full health, dental, vision benefits within the first 90 days of employment
- Client pays 100% of premiums for STD, LTD, and Life Insurance
- 401k with up to a four percent match after your first full year
- Agile and fast-paced environment
- Easy access to public transportation and nearby paid parking options. We're happy to help you find the best fit for your commute
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
matt.danskin@cybercoders.com
- Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : MD13-1839161 -- in the email subject line for your application to be considered.***
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 02/03/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
Salary : $60,000 - $95,000
