What are the responsibilities and job description for the Technical Support Specialist - Level 1 Help Desk position at CyberCoders?
Technical Support Specialist
Location: 100% remote, however you must reside in the Austin, TX area
Position Overview
We are seeking a dedicated Technical Support Specialist to join our team. The ideal candidate will have a passion for technology and a commitment to providing exceptional customer service. This role primarily involves assisting clients with technical issues, guiding them through troubleshooting steps, and ensuring their technical needs are met efficiently and effectively.
Key Responsibilities
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
lauren.formby@cybercoders.com
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 01/13/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
Location: 100% remote, however you must reside in the Austin, TX area
Position Overview
We are seeking a dedicated Technical Support Specialist to join our team. The ideal candidate will have a passion for technology and a commitment to providing exceptional customer service. This role primarily involves assisting clients with technical issues, guiding them through troubleshooting steps, and ensuring their technical needs are met efficiently and effectively.
Key Responsibilities
- Provide Level 1 Help Desk support to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to software, hardware, and connectivity.
- Assist clients with remote access setups and configurations.
- Conduct browser troubleshooting to ensure optimal performance of web applications.
- Document support interactions and maintain accurate records of issues and resolutions.
- Proven experience in technical support or help desk roles.
- Strong understanding of Level 1 Help Desk procedures and techniques.
- Familiarity with remote access tools and technologies.
- Experience with browser troubleshooting and common web issues.
- Nice to have: Knowledge of Software as a Service (SaaS) applications.
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
lauren.formby@cybercoders.com
- Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : LF2-1835738 -- in the email subject line for your application to be considered.***
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 01/13/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.
