What are the responsibilities and job description for the Availability Manager - Level 1 position at cybercoretech?
Job Description
CyberCore is looking for an Availability Manager.
The job duties are as follows :
- Implementing moderately complex core business processes and assisting in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements.
- Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs.
- Evaluating employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.
- Leading incident response during critical outages and ensured proper notification to management and customer POCs.
- Preparing Daily Report on Incidents / Change / Problem tickets and SLA status
- Preparing summary report on all Major incidents occurring on shift
- Preparing Operations Center scheduling
- Must be able to communicate professionally with all levels of personnel from technicians to senior management.
- Strong time management, communication, interpersonal and presentation skills
- Strong troubleshooting and technical skills in networking and desktop support.
- Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus.
- Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
- Experience scheduling in a 24x7 environment
Required Skills
Additional Details
At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes :
At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is $45,000 - $89,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.
Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.
About cybercoretech
With industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.
Salary : $45,000 - $89,000
