System Administrator - Level 3

Job Description

System Administrator 3 supports implementing, troubleshooting, and maintaining Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.  Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client / server / storage / network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs / loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 3 System Administrator (SA) shall possess the following capabilities :

• Provide support for implementation, troubleshooting, and maintenance of IT systems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide Tier I (Help Desk) problem identification, diagnosis, and resolution of problems.
• Assist users in accessing and using IT systems.
• Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client / server / storage / network devices, mobile devices, etc.
• Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization and perform system capacity analysis and planning.
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
• Provide in-depth experience in troubleshooting IT systems.
• Configure and manage UNIX and Windows (or other applicable) operating systems and install / load operating system software, troubleshoot, maintain the integrity of, and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Support the design of systems, mission architecture, and associated hardware.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
• Analyze and resolve complex problems associated with server hardware, applications, and software integration.

Required Skills

Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes :

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $100,000 - $197,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.

About cybercoretech

With industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.

Salary : $100,000 - $197,000