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Tier 1 Help Desk

cybercoretech
Annapolis, MD Full Time
POSTED ON 4/24/2025
AVAILABLE BEFORE 5/23/2025

CyberCore is looking for a Tier 1 Help Desk. 


  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
  • SHIFT: Monday-Friday 2-10pm or 3-11pm (Training M-F 6am-2pm)

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