What are the responsibilities and job description for the Tier II Technician - Level 2 position at cybercoretech?
Job Description
CyberCore has an opening for a Tier II Network Technician to support the customer’s computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.
The job duties of the Tier II Network Technician are as follows :
- The Tier 2 network field technician will support the installation and maintenance of the client LAN / WAN devices.
- Respond to and resolve incident tickets.
- Draft and implement standard network change requests.
- Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
- Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
- Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO / Juniper RMA process).
- Layer 1 and Layer 2 network experience (CAT5, SM / MM Fiber, Serial cables, SFP).
- Configure and troubleshoot layer 2 switching (VLAN’s, Port Security, Thin Configs).
- Knowledge of Cisco IOS, Juniper JUNOS, Brocade and Foundry OS.
- Familiar (doesn’t need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE. Familiar with Visio, ServiceNow, and Confluence.
- May have up to 10% COMSEC responsibilities.
Required Skills
The Candidate must have 10 years of experience that can be a combination of work history and education.
Additional Details
At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes :
At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is $78,000 - $103,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.
Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.
About cybercoretech
With industry-leading technologies, facilities, and certifications — driven by the best people — CyberCore Technologies is the premiere provider of secure supply chain solutions to U.S. Federal and discerning commercial clients.
Salary : $78,000 - $103,000
