What are the responsibilities and job description for the Customer Success Manager position at Cyberhaven Inc.?
Role Overview :
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
As a Customer Success Manager at Cyberhaven, you will be the trusted advisor and advocate for our customers, helping them succeed in leveraging our cutting-edge data security solutions. You'll ensure customers derive maximum value from their investment, drive adoption, and foster long-term relationships to support renewal and expansion opportunities.
Key Responsibilities :
Customer Advocacy : Build strong relationships with key stakeholders, understanding their business objectives and aligning Cyberhaven's solutions to meet their goals.
Value Realization : Regularly review customer usage data, identify opportunities for optimization, and recommend best practices to maximize the impact of Cyberhaven's solutions.
Retention and Growth : Monitor customer health scores and proactively address risks or concerns to ensure high retention rates and identify upsell opportunities.
Feedback Loop : Act as the voice of the customer by gathering feedback and conducting QBRs and collaborating with internal teams (product, engineering, sales) to drive improvements in the platform.
Reporting : Maintain accurate records of customer interactions, goals, and success metrics using specific tools like Salesforce, Gainsight, or others.
Renewals : Manage renewals lifecycle with customers, including quoting and uplifts.
Qualifications :
Proven experience as a Customer Success Manager, Account Manager, or similar role in the SaaS or cybersecurity industry.
Strong understanding of data security, compliance, or related technical concepts.
Excellent communication and interpersonal skills with the ability to engage technical and non-technical stakeholders.
Proactive problem solver with a customer-centric mindset and the ability to work independently.
Familiarity with tools like Salesforce, Gainsight, or similar customer success platforms.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Preferred Skills :
Experience with enterprise customers and complex account management.
Knowledge of data classification, security frameworks, and compliance standards.
Location Preference :
Candidates currently residing in the Bay Area, Austin, Seattle, or Denver are preferred.
Company Overview :
Cyberhaven is the AI-powered data security company revolutionizing how companies detect and stop the most critical insider threats to their most important data. We've raised over $140M from leading Silicon Valley investors like Khosla and Redpoint. Cyberhaven is also backed by founders, executives, and security leaders who have built transformational technologies at Crowdstrike, Nutanix, Palo Alto Networks, Meta, Google, Slack, and others.
Our Company Values :
- Think Deeply and Use Sound Reasoning
- Step Up and Take Ownership
- Continuously Learn and Grow
- Obsess About Customers
- Enjoy the Journey
- Reach for Ambitious Goals
Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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