What are the responsibilities and job description for the Customer Service Specialist position at CyberLock Inc.?
CyberLock Inc.
Title: Customer Service Specialist
Department: Sales & Marketing
Status: Full Time – Hourly
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We are a design and engineering firm and we are seeking to add a member to our Customer Service group.
This is a full-time job based at our headquarters in Corvallis where you would join our team of professionals who make a positive impact everyday by helping our global customer base.
While primarily focused on customer service, this position will have some responsibility for helping prepare for tradeshows and assisting the team who provides back up to our primary phone operator.
We are seeking a dynamic individual who is reliable, energetic, proactive, and positive.
Specific duties include:
Customer Service
- Answering sales-related calls, emails, faxes
- Providing quotes
- Entering new orders in our ERP system
- Researching existing orders
- Helping customers team with authorized resellers
- Develop and Create customer case studies
- Develop and Execute email campaigns
- Manage and support current resellers
- Recruit and grow reseller channel
- Create Reseller Newsletters
- Create Marketing campaigns
Tradeshows
- Completing trade-show paperwork
- Packing materials
- Trade Show travel
Phone line
- Helping cover main phone line when the primary operator is on breaks or is out of the office.
Required Education, Knowledge, Skills, Abilities and/or Education/Experience:
- Experience in high tech customer service preferred, however, we are willing to train the right individual who enjoys working with the newest technology.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to perform any other job-related duties requested by any person authorized to give this employee instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Job Type: Full-time
Shift:
- Day shift
Work Location: In person