What are the responsibilities and job description for the IT Support Technician position at Cybersharks.NET?
IT Support Technician
We are looking for technically skilled candidates with good problem-solving ability for the position of IT Support Technician. The duties of an IT Support Technician include being a reference point for all IT related queries at the user level, responding to users' needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. They will troubleshoot users' technical issues via ticketing system, phone, and when necessary, by onsite visits.
IT Support Technicians are expected to display good interpersonal skills as they will interact with colleagues and clients from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them.
IT Support Technician responsibilities:
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware/software and network issues.
- Repairing or replacing damaged hardware.
- Upgrading entire systems to enable compatible software on all computers.
- Installing and maintaining anti-virus software to ensure security at the user level.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Conducting daily backup operations.
- Managing technical documentation.
IT Support Technician Requirements:
- Associate's degree in computer science or related field, current or expected.
- Experience in computer networks and systems maintenance.
- A , or Cisco Certified Network Associate accreditation advantageous.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Proficient in Windows & Windows Server OS environments.
- Attention to detail.
- Good problem-solving skills.
- Ability to adapt, quickly learn & deploy IT skillsets on the spot.
Job Types: Part-time, Full-time
Pay: From $30,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekend availability
Work Location: Hybrid remote in Greenville, NC 27858
Salary : $30,000