What are the responsibilities and job description for the Service Cloud Configuration Specialist position at CyberTec?
Job Title : Service Cloud Configuration Specialist - Onsite
Location : Fremont / Menlo Park, CA
Job Type : Onsite
Duration : 6 months
Opening : 1 Opening !
Mandatory skills :
Certified Service Cloud Professional certificate. Someone who specializes in service cloud configurations
5 years-experience in Salesforce Service Cloud configuration and tools such as Live Agent, Omni-Channel, Community, Knowledge, Cases and Service Console
Experience in Salesforce core tools such as page layouts, record types, profiles, roles, permission sets, security settings, etc.
Knowledge of SQL, SOQL, Visualforce, Apex and Lightning Components
Experience with Apex, Visualforce, Lightning Record Pages
Duties :
Design, development, configuration, and daily administration of the Service Cloud. Contribute on Service Cloud engagements, spanning the standard project lifecycle through implementation / post-implementation support with responsibilities across business and technical work streams.
Customize service cloud fields, page layouts, record types, profiles, roles, permission sets, security settings.
Test, deploy and validate the vendor releases, patches, and add-ons. Ability to work in aggressive project timelines
