Senior IAM Consultant - Hybrid

Job Description:

As a Senior IAM Consultant, you will manage the delivery of the Client Identity service within the Enterprise Solutions directorate. This role is responsible for developing, promoting, and enhancing the Client Identity service to meet customer demands and ensure compliance with evolving requirements. The consultant will leverage ITIL and other best practices to optimize service delivery, work closely with customers and vendors, and provide strategic direction for the service's ongoing development and alignment with customer needs.

Key Responsibilities:

• Manage and deliver the Client Identity service, ensuring alignment with Service and Operational Level Agreements (SLAs/OLAs).
• Utilize ITIL principles to gather requirements, develop, and refine the identity management service, leveraging existing expertise and infrastructure.
• Identify opportunities for service improvement and implement processes for efficient and effective delivery.
• Provide strategic direction for the Client Identity service to align with customer needs and compliance requirements.
• Collaborate with customers and vendors to ensure consistent service delivery and explore opportunities for enhancement.
• Develop and manage budgets related to service delivery and maintain good customer working relationships.
• Communicate complex technology concepts and materials to diverse audiences, including all levels of management.
• Ensure compliance with security standards and maintain service delivery in a dynamic, complex environment.
• Manage outsourcing contracts and understand the implications for service delivery management.
  
  

Required Skills and Qualifications:

• Proven service management skills, with experience in identity management and single sign-on tools.
• Understanding of service management best practices, including contract and vendor management.
• Experience managing service delivery within SLAs/OLAs in a complex environment.
• Strong verbal and writing skills, with the ability to effectively communicate complex concepts.
• Experience in creating and managing budgets.
• Demonstrated ability to develop and maintain customer relationships and work with all levels of management, customers, and vendors.
• Understanding of outsourcing contracts and service delivery management implications.
• Experience in enterprise security and compliance with security standards.
• Client/Stakeholder management experience, including proposal and technical presentations.
• ITIL certification and a college degree in Information Technology or a related discipline.
• Knowledge of Information Technology security standards, such as SEC530 and NIST SP 800-63-4.
  
  

The hourly range for roles of this nature are $60.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.