Service Desk Specialist/Live Chat Agent - Remote

Job Description:

As a Service Desk Specialist/Live Chat Agent, you will play a vital role in ensuring smooth operation of the Client's mobile application by providing Tier I support and customer assistance via chat tools. This role requires a passion for technology and teamwork, following the organization's standard operating procedures to troubleshoot and resolve issues for both iOS and Android platforms.

Key Responsibilities:

• Provide Tier I support and customer assistance for mobile applications
• Troubleshoot, reproduce, report, and resolve issues on iOS and Android devices
• Install Client software on supported devices, following established procedures
• Use Incident Management procedures to log and track issues in the required system
  
  

Required Skills, Experiences, Education, and Competencies:

• One year of professional experience in mobile application support or related fields
• Associate's degree in a relevant field such as Computer Science, Information Systems, Cybersecurity, or related technical degrees
• Incident Management experience
• Jira experience
• ITIL Certification
• Experience with Agile and Scrum methodologies
• Familiarity with Apple and Google Play Stores
• Knowledge of diagnostic tools and diverse mobile device makes and models
  
  

The hourly range for roles of this nature are $20.00 to $40.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.