What are the responsibilities and job description for the Site Reliability Engineer position at cyberThink, Inc.?
Job Details
Does the position allow for the worker to be virtual/remote?
Alternate Work Location - A seat will not be assigned for alternate locations.
**Onsite role based in Austin, TX Mon - Thurs. Gracey Farms Campus**
Job Description:
What you'll do:
The Support Engineer will ensure the high availability of critical backend applications/apis, involved in on-call rotation, investigating issues reported by the customers and providing solutions.
Perform troubleshooting/debugging, issue triaging, and perform defect fixes, and enhancements of the application.
Support Production Readiness processes to ensure the team is ready to support features deployed to production.
Contribute during application design process to ensure availability requirements are baked in application development process
Coordinate application maintenance activities, such as OS upgrade, Disaster Recovery exercise, etc.
Serve on a 24x7 production support team on rotation.
Analyze and resolve application issues in production.
Actively participating in mentoring junior team members.
Working with Team Lead (Sr. Staff level) to design and implement process improvement in our Production Services and Operations.
Additional Job Details:
What you have:
Bachelor's degree in Computer Science or related discipline. Experience with logging and monitoring tools like Splunk and AppDynamics Good understanding of F5, GTM/LTM, network and routing. Good understanding of no sql databases and application interaction Good judgment and the ability to handle stressful situations. Knowledge of Web technologies: languages, frameworks, techniques, industry trends, etc. that includes .Net or Java The ideal candidate will have minimum of 5-7 years or more in depth of experience in supporting a live backend applications/apis, has ability to read/understand code, and has experience in building application alerts and monitoring. Required Skills for the job: Experience in providing support of highly available backend applications/apis application support. Experience in on-call rotation. Experience in troubleshooting/debugging application issues, and determine resolution with various areas, for example: IT Operations, Change Management, Availability, Network team, Server team, Product Management, etc. Solid understanding of application architecture: application layer, database layer, network layer. Experience in working with messaging bus technologies like Kafka The ability to manage multiple priorities in a dynamic, geographically dispersed environment. Flexibility to support all contingencies and shifting priorities. Exposed to CI/CD processes
