Demo

System Operator

cyberThink Inc
North Little Rock, AR Full Time
POSTED ON 12/20/2024 CLOSED ON 2/15/2025

What are the responsibilities and job description for the System Operator position at cyberThink Inc?

Job Description:

As a System Operator, you will support a client-wide communications network. This network is critical for ensuring effective communication among all client groups. Your role will involve activating and maintaining radio information, handling system-related inquiries, and ensuring the smooth operation of the network.

Key Responsibilities:

  • Enter and update radio information in the network to activate radios.
  • Maintain accurate records of user information.
  • Resolve user issues by responding to questions and requests.
  • Answer and respond to incoming telephone calls and email inquiries regarding system-related problems from both internal and external customers.
  • Maintain client confidence by protecting sensitive information.
  • Monitor system alarms and coordinate with technical maintenance personnel as needed.
  • Contribute to team efforts to ensure the seamless operation of the network.

Required Skills, Experiences, Education and Competencies:

  • Associate or bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Proven experience in system support or a similar technical support role.
  • Familiarity with IT security practices and protocols.
  • Strong analytical and problem-solving skills.
  • Strong customer service skills.
  • Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical individuals and communicate clearly via telephone and email.
  • High attention to detail and the ability to prioritize tasks effectively.
  • Solid technical knowledge of computer systems, hardware, software, and networks.
  • Strong problem-solving and troubleshooting abilities.
  • Exceptional organizational and time management skills.
  • Ability to work independently as well as collaboratively within a team.

The hourly range for roles of this nature are $20.00 to $40.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.

Salary : $20 - $40

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