Technical Support Specialist

Job Description:

As a Technical Support Specialist, you will primarily focus on working with field staff to support new technology and devices, fostering innovation to enhance daily job functions. You will provide division-specific end-user support, ensuring effective troubleshooting and problem management while maintaining strong communication with users.

Key Responsibilities:

• Provide comprehensive support for Microsoft Desktop products, including Windows, SharePoint, MS Office Suite, and MS Teams.
• Troubleshoot hardware and software issues on desktop and laptop computers as well as wireless devices.
• Communicate effectively, both verbally and in writing, with individuals and groups to resolve technical issues.
• Utilize help request tracking and reporting tools to manage and document user requests efficiently.
• Maintain a strong customer service approach, prioritizing a “customer first” attitude in all interactions.
• Train field staff on computer usage and technology applications to enhance their operational efficiency.
• Create and update training documentation for computer and mobile device applications in an enterprise environment.
• Escalate issues as necessary to ensure timely resolution of customer concerns.
  
  

Required Skills, Experiences, Education, and Competencies:

• Extensive experience with Microsoft Desktop products, including Windows, SharePoint, MS Office, Office 365, and MS Teams.
• Proficient in troubleshooting tools and managing desktop and laptop computers, as well as wireless devices.
• Strong verbal and written communication skills for effective interaction with individuals and groups.
• Experience with help desk request tracking and reporting tools.
• Excellent customer service skills, with a focus on a "customer first" attitude.
• Ability to provide computer training and create relevant training documentation.
• Knowledge of computer and mobile device applications and their operation within an enterprise environment.
  
  

The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.