What are the responsibilities and job description for the Technical Writer position at cyberThink, Inc.?
Job Details
Remote Job - Candidate should be in Colorado while applying
Technical Writer Statement of Work:
Documentation 70%
Ticket Management - 25%
Organizational and Project Commitment - 5%
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
QUALIFICATIONS: Experience with a variety of Content Management Systems Knowledge of security standards and techniques Experience with Server support is a plus Experience as a trainer is a plus. Duties and Responsibilities: Work with management team to understand requirements. Work with Subject Matter Experts to understand landscape of the environment. Create framework/format for documentation (process maps, narratives, procedures/manuals). Design must keep in mind that documents must be user-friendly, accessible and searchable by topic/area as they will be posted online. Work with IT leadership to determine the priority of documentation. Design, develop, and document end-to-end processes/procedures across organization. Create a process/procedure for revision control for the documentation post-implementation. Test documentation against standard company norms & practices to document gaps in compliance. Work with internal team to post documents to an online repository (i.e. Service Now). Provide training as necessary to team members. Design and code superior technical solutions Create and execute project work plans, revising as necessary to meet changing needs and requirements Communicate and enforce best practices from organizations such as ITIL & Six Sigma to processes. Consistently deliver high-quality services on schedule. Communicate complex information effectively to team members. Deliverables: Detailed (integrated) process maps with control points Narratives document to support process maps Searchable manuals - processes & procedures for Server Support teams Revision control process.
The hourly range for roles of this nature is $40 to 60/hr. Rates are heavily dependent on skills, experience, location, and industry.
***cyberThink is an equal opportunity Provider***
Salary : $40 - $60
