Training Coordinator- Hybrid

Job Description:

As Training Coordinator, you must be able to satisfactorily function with a high degree of independence and must be able to appropriately handle personal health information according to unit/division/agency policies and procedures. The employee must be able to act independently as a representative for the Ryan White Part B Provide Enterprise Support Team. This position includes end user training, support, and the creation/posting of training materials to support Provide Enterprise. This position does not have a supervisory role.

Required Skills, Experiences, Education and Competencies:

• Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
• Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.
• Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
• Create and curate training materials.
• Deliver trainings and offer follow-up support for ongoing learning.
• Provide help-desk support.
• Coach staff through troubleshooting computer hardware and software issues.
• Using deep program subject matter expertise, advise staff regarding program workflow best practices.
• Travel to deliver on-site training, as deemed necessary.
• Deliver online, web-based training on both a scheduled and as-needed basis.
• Provide office hours for impromptu training requests.
  
  

Minimum Requirements

• Education preferred: Bachelor’s degree in education, Management Information /Systems, Communications, Business, or a related field.
• Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager’s discretion.
• Knowledge of adult learning and instructional design.
• General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more.
• Experience leading building of training materials such as videos, presentations, or job aids.
• Experience troubleshooting hardware and software - hands-on or from a helpdesk.
• 4 Years of related professional experience.
• 3 years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).
• Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.
• Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.
• Must be a self-starter and a team player with a positive attitude.
• Ability to coach and influence internal key stakeholders.
• Work 40 hours a week during regular business hours; adjust work hours, location, and job duties; and participate in training to meet public health business needs, including emergencies
  
  

Preferred qualifications:

• Knowledge and experience working with a local health department or Virginia Department of Health.
• Knowledge of the Ryan White HIV Part B Program.
• Experience using Provide Enterprise System is highly desired for this position.
• Excellent written and verbal communication skills and effective problem solving, analytical thinking, and organizational skills.
• Proficient computer skills including Microsoft Office applications (Excel, Access, PowerPoint, and Word).
• Strong interpersonal and communication skills (both verbal and written).
• Strong attention to detail and the ability to manage multiple projects.
• Knowledge and application of guidelines for HIPAA.
• Skill in establishing rapport and having empathy with clients.
• Ability to contribute to a team-based approach focused on patient care.
• Demonstrates problem solving, leadership, conflict management, and team-building skills to ensure a productive work environment and achievement of goals.
• Adheres to programmatic policies and procedures that relate to the operation of the Ryan White program; and
• Contract Agency will address any disciplinary issues related to time and attendance or performance.
  
  

The hourly range for roles of this nature are $20.00 to $30.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.