What are the responsibilities and job description for the Tier 3 - System Administrator position at Cybertools?

Job Description

Salary :

Please read through the Job Description before you apply.

Tier 3 (T3) Support Technician / Systems Administrator Job Description

Systems Administrators (Tier 3 Support Technician) handle most of the companys On-boardings, higher-end ticket load and Projects as well as act as a technical escalation point for Tier 2 when they need assistance with customer requests. The core skillset, aside from being able to manage multiple networking infrastructures, should include cybersecurity and compliance protocols, Windows Server / Desktop Expert, network configuration, Virtualization (VMware / Hyper-V), Project Management, Application / Integration support, MS365, Entra / Azure, AWS and experience with Watchguard / Aruba network equipment. The candidate must work well in a team environment, is disciplined, highly reliable / dependable, is able to work well unsupervised and have excellent communication skills with his own team as well as the client.

This position will troubleshoot issues, make recommendations to internal parties and customers regarding concerns or issues, and ensure the resolution of any problems. This position requires regular planning and teamwork to support customer issues. This position will regularly communicate answers to complex questions and respond to detailed inquiries about technical issues and how to resolve current and foreseeable problems.

Objectives of this role

As a member of the Service Delivery team, this position is responsible for designing, deploying, and maintaining IT Infrastructures such as physical servers, storage arrays, hypervisors, backup and disaster recovery systems, server rooms, and monitoring the performance of client systems to meet optimal performance requirements.

Essential Functions, Responsibilities & Duties may include, but are not limited to :

The demonstration of thorough technical and service mastery of all T1 & T2 responsibilities.
In-depth knowledge of Hyper-V and VMware virtualization platforms (manage, maintain, and deployment)
In-depth knowledge of VoIP phone systems in their creation from beginning to end.
Lead a wide variety of assigned projects, while adhering to Cybertools best practices. Examples : Microsoft 365 email migrations, server migrations, possible cloud deployments and migrations, firewall / switch / wireless / backup deployments, phone systems, and new service deployments.
Project work may be onsite or remote.
Design, implement and follow detailed implementation steps.
Identify risks and hurdles and solutions for mitigating such.
Create and update technical and client service documentation.
Collaborate with team members to improve project delivery.
Communicate and coordinate with clients. vendors and internal teams throughout the project process (kickoff, checkpoint, and project completion meetings)
Backup and Disaster Recovery design, planning, testing, monitoring, and execution of customers and internal BDR.
Lead the companys internal cyber and other security network and infrastructure protocols.
Serves as the highest-level technical resource for Service Delivery Team.
Leads complex troubleshooting efforts and root cause analysis.
Monitor and maintain off-site backups within Cybertools client base.
Onboarding new customers to Cybertools Managed Services.
Logged into the T2 phone queue for incoming calls & backup coverage.
Monitoring the service board for new tickets. Pulling & working tickets to meet customer SLAs.
Assist in the training of team members to help fulfill engineer roles
After-hours projects and work as needed
Ongoing Education & Training with new technologies
Customer on-site visits to Install new hardware, printers, and software as needed.
Be available for on-call after-hours support on a rotating basis.
Any other duties as assigned

Other key skills and abilities

Customer centricity is paramount to your success in this role.

Ability to properly plan, execute and complete projects on a timely basis.

Ability to design, implement and maintain a private cloud environment.

Ability to plan, design, implement and manage (and / or undertake the full redesign of) a full I.T. network environment.

Strong attention to detail is required to achieve excellence in this role.

Effective time management skills.

Ability to assist in contributing positively to a productive team environment.

Strong written and verbal communication skills.

Self-starter, capable of being self-directed and possibly directing others.

Works well with a team or independently.

Solution oriented.

Professional in appearance, demeanor, and delivery.

Vehicle / License : Must have the daily use of a vehicle without prior notice. Must have a valid drivers license, clean driving record and must be willing to travel to various locations with such frequency as the business need dictates.

Qualifications and experience :

Bachelors degree in computer science, IT or related field.

At least 7 years post graduate experience as a Tier 3 or Systems Administrator.

At least 4 years experience in ConnectWise Manage.

Demonstratable experience in Cybersecurity, Compliance and Cloud environments. cybersecurity

Additional certifications in Azure, Project Management, Datto RMM, and other relevant certifications will be considered an asset.

Apply for this job

Receive alerts for other Tier 3 - System Administrator job openings

Tier 3 - System Administrator

What are the responsibilities and job description for the Tier 3 - System Administrator position at Cybertools?

What is the career path for a Tier 3 - System Administrator?

Not the job you're looking for? Here are some other Tier 3 - System Administrator jobs in the Tacoma, WA area that may be a better fit.

We don't have any other Tier 3 - System Administrator jobs in the Tacoma, WA area right now.

AI Assistant is available now!