What are the responsibilities and job description for the IT Services Coordinator - PST position at CybertronIT?
Are you a natural multitasker who thrives in fast-paced environments and loves keeping things organized and on track? Do you enjoy connecting with people and making sure everyone is where they need to be—at the right time? If so, CybertronIT has the perfect remote opportunity for you.
We’re looking for a Remote IT Services Coordinator & Dispatcher based in Nevada to help us support our growing client base. In this role, you’ll be the hub of communication between our clients and tech team—assigning tickets, managing schedules, and making sure service requests are handled efficiently and professionally. You'll work Monday through Friday from 8am to 5pm PST, keeping operations flowing smoothly and clients happy.
What You’ll Do:
- Serve as the key point of contact between clients and the IT service team
- Receive and triage incoming service requests via phone, email, and portal
- Prioritize, assign, and schedule service tickets based on urgency and technician availability
- Monitor open tickets and follow up with both clients and technicians to ensure timely resolution
- Coordinate schedules and support resources for on-site and remote work
- Keep detailed and accurate records in our service ticketing system
- Provide regular updates to clients regarding the status of their support requests
What We’re Looking For:
- Clear, professional communication skills—you’ll be working with clients and techs all day
- Strong multitasking and organizational skills
- Friendly and positive attitude—you’re the kind of person who keeps things moving without breaking a sweat
- High attention to detail—because accuracy really matters in this role
- Previous experience in dispatch, coordination, or customer support (MSP or IT environment is a bonus)
- Tech-savvy and comfortable using service platforms or learning new tools quickly
Qualifications:
- Based in Nevada or able to work full-time on Pacific Standard Time (PST), 8am–5pm Monday to Friday
- Prior experience in a service coordination, dispatcher, or client support role
- Familiarity with service ticketing platforms (like ConnectWise, Autotask, Zendesk, or similar) preferred
- Ability to stay organized and focused while working remotely
- Strong written and verbal communication skills
Perks & Benefits:
- Fully remote role
- Competitive pay based on experience
- Health and dental insurance
- Paid time off (PTO) and holiday pay
- 401(k) retirement plan
- Supportive and team-focused company culture
- Real growth opportunities as we continue to expand
If you’re ready to join a tight-knit team where your coordination skills truly make an impact, we’d love to hear from you. Apply now and help us keep CybertronIT running at full speed—no matter where you are in Nevada!
Salary : $32,000 - $40,000
