Technical Writer

Client - State of Ohio

ID - 747175

Please make sure all applicants submit a one-page writing example.

• Will be required to be onsite at 1980 West Broad St, Columbus, minimum of 3 days a week.
  
  

This position will be responsible for understanding and providing documentation for projects within the Division of Information Technology.

• Develop, enhance and maintain documentation of IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.
• Review and prioritize documentation service requests.
• Research problems before approaching Manager or Team Lead for assistance.
• Develop options and recommendations to assist documentation to team members for resolving issues.
• Maintain documentation and documentation libraries.
• Identify, create, revise and maintain documentation and templates.
• Communicate and work with customers and other Client personnel as necessary.
• Work with Team members to enhance their understanding of process documentation.
• Identify and make recommendations around documentation and templates needed.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Able to work in team environment.
• Complete assigned tasks.
• Strong communication skills – both written and spoken.
  
  

Experience

• Experience defining and creating process documentation.
• Experience in maintaining document libraries.
• Experience in developing business processes.
• Ability to work in a fast-paced environment.
• Ability to document procedures in logical sequence.
• Experience in working with both internal and external customers.
• Excellent organizational skills.
• Ability to collaborate with supporting resources across business units.
  
  

Required Skills

• 2-year college degree or equivalent of relevant experience.
• Excellent communication skills; have excellent professional oral and written skills.
• Ability to build solid business relationships in an emerging environment.
  
  

Desired Skills

• Exposure to ServiceNow ticketing system a plus.
• Two years technical documentation writing experience.
• Demonstrated experience using graphics, pictures, charts and other visual means to convey important information to desired audience.
  
  

Skills: customer communication,writing,problem solving,business relationship building,excellent communication skills,projects,communication,report writing,process documentation,quality standards adherence,organizational skills,documentation,time management,research skills,servicenow ticketing system,visual communication,user manuals,teamwork