Demo

Technical Writer

Cyborgwave
Columbus, OH Contractor
POSTED ON 2/21/2025 CLOSED ON 4/8/2025

What are the responsibilities and job description for the Technical Writer position at Cyborgwave?

Client - State of Ohio

ID - 747175

Please make sure all applicants submit a one-page writing example.

  • Will be required to be onsite at 1980 West Broad St, Columbus, minimum of 3 days a week.

This position will be responsible for understanding and providing documentation for projects within the Division of Information Technology.

  • Develop, enhance and maintain documentation of IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.
  • Review and prioritize documentation service requests.
  • Research problems before approaching Manager or Team Lead for assistance.
  • Develop options and recommendations to assist documentation to team members for resolving issues.
  • Maintain documentation and documentation libraries.
  • Identify, create, revise and maintain documentation and templates.
  • Communicate and work with customers and other Client personnel as necessary.
  • Work with Team members to enhance their understanding of process documentation.
  • Identify and make recommendations around documentation and templates needed.
  • Communicate accurate and useful status updates.
  • Manage and report time spent on all work activities.
  • Follow quality standards.
  • Able to work in team environment.
  • Complete assigned tasks.
  • Strong communication skills – both written and spoken.

Experience

  • Experience defining and creating process documentation.
  • Experience in maintaining document libraries.
  • Experience in developing business processes.
  • Ability to work in a fast-paced environment.
  • Ability to document procedures in logical sequence.
  • Experience in working with both internal and external customers.
  • Excellent organizational skills.
  • Ability to collaborate with supporting resources across business units.

Required Skills

  • 2-year college degree or equivalent of relevant experience.
  • Excellent communication skills; have excellent professional oral and written skills.
  • Ability to build solid business relationships in an emerging environment.

Desired Skills

  • Exposure to ServiceNow ticketing system a plus.
  • Two years technical documentation writing experience.
  • Demonstrated experience using graphics, pictures, charts and other visual means to convey important information to desired audience.

Skills: customer communication,writing,problem solving,business relationship building,excellent communication skills,projects,communication,report writing,process documentation,quality standards adherence,organizational skills,documentation,time management,research skills,servicenow ticketing system,visual communication,user manuals,teamwork

Salary : $35 - $40

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