Organizational Change Management Presales Team Lead

Summary 

Cyclotron is looking for a Presales Team Lead (full-time employee) in the Employee Experience Practice to help our Presales team members provide the right technology/people solutions to solve their business needs. The Presales Team Lead will be responsible for people management and delivery oversight for presales of the Presales team members. Additionally, this person will provide direct presales support to more strategic opportunities.  This person should be skilled in Change Leadership delivery, understand AI/Copilot and speak to the “bigger picture/ROI”, and stay up-to-date with Microsoft updates that will support offer development. S/he will work in the consulting environment providing client solutions and services around Microsoft products to small - large enterprise companies.  

Responsibilities 

People Management 20% – happy team members 

• Team calls, weekly status reports, 1:1’s, performance reviews & addressing performance issues, hiring including scheduling and conducting interviews and working with People Ops on offers, onboarding new hires (pairing up with buddies) 

• Development: Identify training needs and opportunities for team members to enhance their skills and professional growth 

• Admin tasks: PTO requests and ensuring project coverage, expense approvals, timesheet approvals, ensuring capacity plan’s delivery time entries are up to date, staffing projects  

Offer Development 15% – offers that serve clients’ needs 

• Keep up to date with changes in the Microsoft environment 

• Partner with the Employee Experience practice lead and other practice leads to develop offers that best serve potential clients’ business needs  

Presales Delivery Oversight 15% – minimized presales delivery escalations & standardized delivery quality  

• Partner with the Delivery team to create standard Employee Experience content for Budgetary Estimate (BE), Statement of Work (SOW) and project estimators for Project Blueprints and ensure they are in alignment with delivery  

• Ensure BEs and SOWs are completed within the required timeline (SLA) 

• Review BEs and SOWs for accuracy 

Presales Delivery 50% – ensuring standards work for delivery 

• For complex/strategic opportunities:  

• Attend presales potential client calls to understand client needs, ask scoping questions to determine what the potential change leadership work looks like  

• In partnership with other presales team members from other practices, develop a BE and/or SOW within the required timeline (SLA) 

• Present the Employee Experience part of the proposed solution during BE/SOW reviews  

• Educate/conduct a warm hand off to the delivery focused Employee Experience Partner from presales to delivery 

• Conduct roadshows & Microsoft Technology Center (MTC) events, as needed 

Requirements 

• Demonstrated leadership skills with the ability to effectively manage and motivate a team. 

• Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders at all levels of the organization. 

• Excellent problem-solving and decision-making abilities, with a proactive and results-oriented approach. 

• Ability to thrive in a dynamic and collaborative work environment, with a passion for driving positive change and continuous improvement 

• 5-10 years leading large-scale change efforts by developing effective change leadership plans to achieve business outcomes 

• Significant experience with change leadership methodologies and best practices 

• Significant experience with IT / Microsoft experience, including but not limited to: 

• Copilot 

• Viva 

• Tenant Migrations 

• Experience developing and implementing solid change plans to achieve business value 

• Ability to interact with all levels of the client’s organization, including executive level stakeholders, and gain alignment on change activities 

• Clear communication skills – both written and verbal, including the ability to collaborate with client subject matter experts for validating / updating communications and /or training content 

• Presentation skills - Ability to clearly develop and articulate messages to a variety of audiences 

• Organized with a natural inclination for planning strategy and tactics 

• Experience with large-scale organizational change efforts 

• Self-starter with the ability to quickly learn new business processes and applications and work independently 

• Ability to manage and execute change activities with the flexibility to adjust plans quickly, as needed  

Additional Knowledge & Skills 

• Consulting experience within the Microsoft company ecosystem  

• Change management certification a plus 

Details 

• Full-Time 

• Remote (must sit in US or Canada) 

Cyclotron is an Equal Opportunity Employer. Cyclotron values diversity, equity and inclusion, and aims to practice DE&I in all that we do.