Deployment Specialist

Cygnus Payment Solutions is a full-service processer (FSP) for small to medium-sized businesses. We offer services that include Point of Sale solutions, payment processing, mobile applications, and payroll. Cygnus has its headquarters located in Reston, VA with over 5,000 active merchant outlets throughout the United States

About the role:

We are seeking a detail-oriented Deployment Specialist to manage the preparation, configuration, and shipment of point-of-sale hardware. This role ensures that all equipment is properly set up, tested, and documented before deployment. The ideal candidate has experience with payment processing hardware, technical troubleshooting, and inventory management.

Key Responsibilities:

• Terminal Deployment & Configuration: Set up, configure, and test payment terminals to ensure they meet merchant requirements.
• Inventory Management: Track, manage, and maintain accurate records of terminals, accessories, and deployment schedules.
• Technical Troubleshooting: Identify and resolve hardware or software issues before shipping to merchants.
• Quality Control & Testing: Perform final inspections, firmware updates, and compliance checks to ensure proper functionality.
• Shipping & Documentation: Package and label equipment, document configurations, and coordinate with logistics for timely merchant deliveries.

Qualifications:

• Experience with POS systems, credit card terminals, or payment gateways.
• Experience with CRM's (IRIS, Monday, etc.)
• Strong attention to detail and ability to troubleshoot technical issues.
• Proficiency in maintaining accurate inventory records and documentation
• Proven ability to meet deadlines and ensure multi-channel communication.

Education:

• Associate or Bachelor's degree, or similar technical certifications.

Perks/Benefits:

• Hourly Range of $25-$27, depending on experience.
• Comprehensive Health Benefits Package (Medical, Dental, Vision, Life, etc.)
• 401k Company Match, Paid Time Off, and 11 Observed Holidays.