What are the responsibilities and job description for the Business Systems Analyst position at CYNET SYSTEMS?
Job Description
Job Description
Job Description :
Pay Range : $45hr - $50hr
Responsibilities :
- Diagnose, escalate and resolve software incidents for vendor-based and custom-developed applications such as Microsoft 365 Exchange, SharePoint Online, Teams, Slack, and Zoom.
- Participate in projects providing subject matter and technical expertise on applications.
- Configure applications to match business needs.
- Draft and update use case and technical documentation as needed.
- Create troubleshooting guides and knowledge articles.
- Complete other responsibilities as assigned.
- Supports IT development projects or operations by performing system configuration, development of technical documentation and presentation materials.
- Engages in user outreach, issues management, research, peer and best practices benchmarking, user provisioning, and end user training.
- Provides Tier One and Tier Two production support, including customer communication, troubleshooting, researching and recommending resolution options, and following standard procedures and processes according to established service levels.
- Interview key stakeholders and end users to analyze business processes and systems needs.
- Translate business requirements into functional and technical specifications.
- Captures use cases, user stories and conceptual process models.
- Meets with customers to field direct requests, discuss requirements and collaborate on solution design including business process and policy-related matters where applicable.
- Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle e.g., requirements review, turnover, signoff.
- Develop test scripts and executes testing to ensure new products, enhancements, bug fixes, and patches function as expected and without introducing regression issues.
- Provide functional support during project release go lives, which may include occasional evening or weekend work.
- Assist with general administration, and special projects, and performs other related job duties as needed.
- The ideal candidate must demonstrate keen problem troubleshooting ability, business systems savvy, and attention to detail.
- This contract role will provide operational support to our faculty, learners, and staff in support of clients mission to educate leaders who make a difference in the world.
- They are responsible for the operations and maintenance of Microsoft Exchange Online, Microsoft 365, and other collaboration platforms.
- The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft 365, and regularly demonstrates creative problem solving.
Salary : $45 - $50
