Demo

Clinical Analyst - Remote / Telecommute

CYNET SYSTEMS
Dallas, TX Remote Full Time
POSTED ON 3/2/2025
AVAILABLE BEFORE 6/2/2025

Job Description

Job Description

Job Description : Responsibilities :

  • Provide help desk support for the patient portal, assisting patients with portal registration, password resets, proxy set up, and portal navigation.
  • Collaborate with ministry health information management (medical records) on patient portal access needs as needed.
  • Offer excellent customer service, ensuring patient satisfaction and confidentiality.
  • Support clinical informatics tasks, including provider training and technology builds.
  • Assist with other provisioning tasks and static activities as required.
  • Maintain HIPAA compliance and ensure patient data confidentiality.
  • Potentially train on Meditech systems and other relevant technologies.

Qualifications :

  • Associate's degree in a computer-related field or equivalent training required.
  • 3-4 years of experience in a help desk or customer service role, preferably in a healthcare setting.
  • Strong customer service skills, with the ability to assist elderly patients and those with limited computer skills.
  • Exposure to clinical informatics or healthcare IT is a plus.
  • Preferred Skills :

  • Familiarity with patient portals such as MyChart or My Record.
  • Basic understanding of clinical informatics and healthcare IT systems.
  • Excellent communication and interpersonal skills.
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