What are the responsibilities and job description for the Clinical Analyst - Remote / Telecommute position at Cynet Systems?
Job Details
We are looking for Clinical Analyst - Remote / Telecommute for our client in Reston, VA
Job Title: Clinical Analyst - Remote / Telecommute
Job Location: Reston, VA
Job Type: Contract
Job Description:
Responsibilities:
- Provide help desk support for the patient portal, assisting patients with portal registration, password resets, proxy set up, and portal navigation.
- Collaborate with ministry health information management (medical records) on patient portal access needs as needed.
- Offer excellent customer service, ensuring patient satisfaction and confidentiality.
- Support clinical informatics tasks, including provider training and technology builds.
- Assist with other provisioning tasks and static activities as required.
- Maintain HIPAA compliance and ensure patient data confidentiality.
- Potentially train on Meditech systems and other relevant technologies.
- Associate's degree in a computer-related field or equivalent training required.
- 3-4 years of experience in a help desk or customer service role, preferably in a healthcare setting.
- Strong customer service skills, with the ability to assist elderly patients and those with limited computer skills.
- Exposure to clinical informatics or healthcare IT is a plus.
- Familiarity with patient portals such as MyChart or My Record.
- Basic understanding of clinical informatics and healthcare IT systems.
- Excellent communication and interpersonal skills.
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