What are the responsibilities and job description for the Customer Service Representative position at Cynet Systems?
Job Description :
Pay Range : $18.04hr - $21.04hr
Responsibilities :
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills :
Education / Experience :
Salary : $18 - $21
