What are the responsibilities and job description for the Data Center Break Fix Technician position at Cynet Systems?
Job Description:
- Physically troubleshoot various network components in network infrastructure.
- Including routers, switches, console servers, and optical transport equipment.
- Provide onsite network support and expertise for all teams on the local data center, and act as a liaison for remote networking teams.
- Physical, hands-on replacement of optics, line cards, supervisor cards, and chassis hardware.
- Troubleshooting network link, device, and configuration issues, isolating the problem, and fixing the problem.
- Creating new RMA requests through OEM vendors for both replacement devices, as well as obtaining technical assistance when troubleshooting devices.
- Tracking, maintaining, and updating asset inventory of defective and replacement parts.
- Tracing and isolating cables through patch panels.
- Testing and cleaning fiber optic cables and optical interfaces.
- Schedule and perform network maintenance, repair, and upgrade tasks as needed while minimizing the impact on the production network,
- Use internal automation software, tools, and scripts to configure, monitor, and repair network equipment.
- Working with cross-functional teams, including facilities, cabling, and server teams.
- Perform queue management for alarms, tasks, and incidents and participate in ongoing deployment projects.
- Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash.
- Physical audits of inventory and updating asset inventory database.
- The job requires significant time standing, walking, bending, and lifting.
- Able to provide onsite support after business hours as part of the on-call schedule.
- Able to travel to various sites as needed.
- Experience with Juniper Enterprise, Cisco, and Service Provider network hardware platform.
- Architectures, including data center switching platforms.
- Strong working knowledge of routing and switching technologies and protocols.
- Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems.
- Tools, and creative problem-solving abilities under pressure.
