What are the responsibilities and job description for the Desktop Support Engineer position at Cynet Systems?
Job Description:
Pay Range: $19hr - $21hr
Responsibilities:
Pay Range: $19hr - $21hr
Responsibilities:
- Process ServiceNow orders for new hires, incidents, and device retrievals for the US Commercial field sales organization.
- Perform device staging, technical troubleshooting, and repairs.
- Maintain accurate inventory of all supported assets in stock.
- Provide IT support for hardware and software issues, by working directly with clients as well as collaborating closely with the IT Service Desk.
- Manage the return and distribution of IT devices.
- Create and maintain accurate knowledge base articles related to the depot operations.
- IT Technical School degree or certification.
- 1 to 3 years of experience in IT support for desktops, laptops, or iPad devices.
- Experience with ServiceNow, Windows, and Mac preferred.
- Communication: The ability to communicate clearly, respectfully, and effectively.
- Inventory management: The ability to track, organize, and optimize stock levels and locations.
- Organizational and time management skills: The ability to lead, direct, and coordinate operations.
Salary : $19 - $21
