What are the responsibilities and job description for the Desktop Support Technician position at Cynet Systems?
Job Description:
Pay Range: $18hr - $23hr
Pay Range: $18hr - $23hr
- Troubleshoot and resolve issues related to Office 365.
- Image and install software on Windows, and Apple laptops/desktops.
- Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices.
- Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN.
- Identify and resolve hardware and software application conflicts.
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents.
- Responsible for asset tagging and entering all incoming equipment into our asset management system.
- Collaborate with cross-functional teams to properly onboard incoming new hires.
- Ensure that hardware is properly assigned and updated in our management system.
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment.
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.
- Ensure that resolutions are consistent with company standards and policies.
- Must be available for 24/7 on-call support.
- Prefer 10 years IT experience, including technical training, providing XX glove service to Executive customers of VP and above.
- Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite.
- Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications.
- Experience with imaging Windows 10 OS.
- Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet).
- Experience in using PC-based word processing, presentation, and e-mail software preferred.
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergencies.
- Outstanding customer service and interpersonal skills.
- Excellent organizational skills and ability to prioritize tasks among many competing requests.
- Experience working in or supporting a call center or help desk environment.
- MCP, A Certifications, and/or knowledge of UNIX systems is a plus.
- Aptitude for learning.
- Excellent oral and written communication skills.
- Ability to work in teams and in a team environment.
- Ability to work in a fast-paced and high-expectations environment while remaining calm and professional.
- Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.
Salary : $18 - $23
